Agent Bulletins

    2018

    10.11.18
      – 
    BA: Citizens Binding Suspension Has Been Lifted
    10.08.18
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    BA: Citizens is Under Binding Suspension
    09.28.18
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    AU: Personal Lines: Disciplinary Process for Performance Violations
    09.12.18
      – 
    AU: Guidelines for Agencies Accepting Credit Card Payments
    09.11.18
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    CL: Increased Fees for Sinkhole Inspections
    09.11.18
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    PL: Increased Fees for Sinkhole Inspections
    09.03.18
      – 
    BA: Citizens is Under Binding Suspension
    08.16.18
      – 
    PL: Terrain Issue for Wind-Only Clearinghouse Quotes
    08.08.18
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    AU: Alternative Dispute Resolutions
    08.02.18
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    AU: Updating Contact Information During First Notice of Loss Entry
    07.26.18
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    PL: Changes to Maintain Monroe County Rate Suspension
    07.11.18
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    AU: Single Epayment Authorization Form: Electronic Signature
    07.06.18
      – 
    AU: Phone Number Changes and Reorganization of Training Materials
    06.25.18
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    PL: Enhancement to myPolicy: Submit Claims
    06.25.18
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    CL: Enhancement to myPolicy: Submit Claims
    06.19.18
      – 
    CL: Updated Building Type II and III Mitigation Inspection Form
    06.12.18
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    PL: Updated Policy Language and New Coverage Limits for Nonweather Water-Related Losses
    05.31.18
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    AU: PolicyCenter Enhancements for Loss Details and 2018 Hurricane Season Information
    05.24.18
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    PL: Revised Eligibility for Tenant Contents and PolicyCenter Updates for Dwelling Risks
    05.22.18
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    CL: New Auto-Issued Policy Changes
    05.21.18
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    AU: Personal Lines: Agent Performance Standards Program
    03.28.18
      – 
    PL: Property Inspections for New-Business Policies
    03.23.18
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    PL: Policyholder Emails for New-Business and Renewal Policies
    03.08.18
      – 
    PL: New myPolicy and Update to Website Login
    03.08.18
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    CL: New myPolicy and Update to Website Login
    03.06.18
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    PL: May 2018 Rate Changes
    02.27.18
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    CL: May 2018 Rates and Rule Changes
    02.22.18
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    CL: Updates to Agent-Initiated Cancellations
    02.21.18
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    PL: Depopulation: New Online Option for Policyholders; Mail, Fax or Email Options Removed
    02.19.18
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    PL: Autocompleted Activities and a New Inspection Activity
    02.19.18
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    CL: Autocompleted Activities
    02.09.18
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    PL: Roof and 4-Point Inspection Form Updates

    2017

    12.29.17
      – 
    PL: Performance Standards Program Updates
    12.12.17
      – 
    AU: System Access for Licensed Customer Representatives
    12.07.17
      – 
    PL: 2018 Rule Updates and Forms and Rates Delay
    11.30.17
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    CL: Agent-Initiated Cancellation Request Enhancements
    11.29.17
      – 
    CL: 2018 Rules, Form Updates and Rates Delay
    11.21.17
      – 
    PL: Billing and Payment Plan Enhancements
    11.16.17
      – 
    PL: New Required Document Guides
    11.03.17
      – 
    AU: Hurricane Irma Aftermath: Citizens Responds
    11.01.17
      – 
    AU: Report Suspected Hurricane Irma Fraud
    10.29.17
      – 
    BA: Citizens is Under Binding Suspension
    10.29.17
      – 
    BA: Citizens Binding Suspension Has Been Lifted
    10.18.17
      – 
    CL: New Auto-Issued Policy Changes and Activity Process
    10.16.17
      – 
    PL: Residence Held in Trust: New Rules, Forms and System Changes
    10.08.17
      – 
    BA: Citizens Binding Suspension Has Been Lifted
    10.05.17
      – 
    BA: Citizens Is Under Binding Suspension
    10.02.17
      – 
    CL: Process Changes for New-Business Submissions and Policy Change Requests
    10.02.17
      – 
    PL: Process Changes for New-Business Submissions and Policy Change Requests
    09.29.17
      – 
    PL: New Online Payment Option for Policyholders
    Spotlight
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    Latest Personal Lines Bulletins

    Increased Fees for Sinkhole Inspections
    Terrain Issue for Wind-Only Clearinghouse Quotes
    Changes to Maintain Monroe County Rate Suspension

    Latest Commercial Lines Bulletins

    Increased Fees for Sinkhole Inspections
    Enhancement to myPolicy: Submit Claims
    Updated Building Type II and III Mitigation Inspection Form

    Latest Agent Updates Bulletins

    Personal Lines: Disciplinary Process for Performance Violations
    Guidelines for Agencies Accepting Credit Card Payments
    Alternative Dispute Resolutions

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