Citizens' policy systems, including electronic payments and payments by phone, may be unavailable due to maintenance from Friday, October 29, at 8 p.m. to Saturday, October 30, at 12 p.m. Report a loss by contacting our 24/7, toll-free Claims Reporting Center at 866.411.2742 during this time. We apologize for any inconvenience.
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Sinkhole Claims
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Legal Requirements
Florida law imposes specific requirements on insurers and policyholders for resolving a sinkhole claim. By taking the guesswork out of the process, Citizens hopes to make the process easier and less stressful.
Sinkhole Claims Damage Requirements
- Sinkhole claims with a date of loss prior to 2012 must have actual physical damage caused by sinkhole activity.
- Sinkhole claims filed on a policy issued or renewed on or after January 1, 2012, must have structural damage to the principal building (including the foundation) caused by sinkhole activity.
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The following resources provide additional information about sinkholes, the sinkhole claims process and sinkhole repairs:
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