Citizens offers several convenient payment options. Payment plans are available for eligible Personal and Commercial policyholders.

Pay Online

Citizens accepts online payments from U.S. checking and savings accounts, debit cards, credit cards or eCheck (electronic check conversion). Any payments charged with a credit or debit card will incur a 2.35% service fee. The minimum service fee is $1. You must have a valid email to submit an online payment. Online payments are available through:

• myPolicy, Citizens’ online, policyholder self-service tool
• One-time Payments (Personal and Commercial)
• Your agent. To authorize your agent to make a payment, complete the Single Epayment Authorization form and submit it to your agent.

Pay by Phone

Pay-by-phone is available for both Personal Lines and Commercial Lines policies from U.S. checking and savings accounts, debit cards, credit cards or eChecks.* Pay-by-phone is not available for new policies that have not yet been issued.

There is no additional cost to pay by phone. Any payments charged with a credit or debit card will incur a 2.35% service fee. The minimum service fee is $1. English and Spanish-language options are available. Agents may not submit phone payments on your behalf.

Pay-by-phone: 866.411.2742

You'll need the following information:

• Valid eight-digit policy number including zeroes
• Property address ZIP
• Routing number
• U.S. Checking or savings account number
• Credit card, debit card, or eCheck information

*Policies automatically renew with the payment plan of the previous policy term. If you have not changed your payment plan, the pay-by-phone system will require that you submit payment based on your previous payment plan. Each installment must post before the next installment can be submitted. Contact your agent to change your payment plan.

Pay by Mail

You can make payments by mail using personal and cashier's checks:

• Include your payment stub with your payment, if possible.
• Write your policy number to the notes/memo section or your check.
• Checks must have the serial number, the routing number and the bank account number (MICR line) imprinted on the bottom of the check.
• Checks drawn on banks outside of the United States must have the MICR line and U.S. funds imprinted on the check.
• Citizens does not hold post-dated checks. All checks are deposited when received.
• Citizens will charge a $15 insufficient funds (NSF) fee for each check not honored by the financial institution.

Regular Payments

Citizens Property Insurance Corporation
P.O. Box 17850
Jacksonville, FL 32245-7850

Overnight Payments

Citizens Property Insurance Corporation
Payment Processing Department
301 W Bay Street, Suite 1300
Jacksonville, FL 32202

866.411.2742