Citizens offers several convenient payment options. Payment plans are available for eligible Personal and Commercial policyholders.
Pay Online
Citizens accepts online payments from U.S. checking and savings accounts, debit cards, credit cards or electronic check conversions. You must have a valid email to submit an online payment. Online payments are available through:
Pay-by-phone is available for both personal lines and commercial lines policies.* Pay-by-phone is not available for:
New policies that have not yet been issued
Debit card, credit card or electronic check conversion payments
There is no cost to pay by phone. English and Spanish-language options are available. Agents may not submit phone payments on your behalf.
Pay-by-phone: 866.411.2742
You'll need the following information:
Valid eight-digit policy number including zeroes
Property address ZIP
Routing number
U.S. Checking or savings account number
*Policies automatically renew with the payment plan of the previous policy term. If you have not changed your payment plan, the pay-by-phone system will require that you submit payment based on your previous payment plan. Each installment must post before the next installment can be submitted. Contact your agent to change your payment plan.
Pay by Mail
You can make payments by mail using personal and cashier's checks:
Include your payment stub with your payment, if possible.
Write your policy number to the notes/memo section or your check.
Checks must have the serial number, the routing number and the bank account number (MICR line) imprinted on the bottom of the check.
Checks drawn on banks outside of the United States must have the MICR line and U.S. funds imprinted on the check.
Citizens does not hold post-dated checks. All checks are deposited when received.
Citizens will charge a $15 insufficient funds (NSF) fee for each check not honored by the financial institution.
