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Information at Your Fingertips

This video library contains educational videos from Citizens and external resources such as Federal Alliance for Safe Homes (FLASH), Federal Emergency Management Agency (FEMA), Florida Division of Emergency Management (FDEM), Insurance Information Institute (III), Insurance Institute for Business & Home Safety (IBHS), and the National Weather Service (NWS).




Citizens: We Are Ready
Citizens Responds: Hurricane Irma
myPolicy: Overview




FEMA: Smoke Alarm Safety
FEMA: Holiday Fire Safety
FEMA: Fire is Everyone’s Fight
FEMA: Escape Fires
FEMA: Cooking Fire Safety




FDEM: Flood Insurance
FDEM: Know Your Flood Zone
FEMA: Changes to the National Flood Insurance Program
FEMA: Stay Afloat in Flooding
FLASH: Flood Protection
FLASH: Turn Around Don’t Drown
NWS: Turn Around Don’t Drown
NWS: Emergency Alerts




FLASH: Hail Protection
IBHS: Hail Demonstration




FDEM: Special Needs Registry
FEMA: Build a Kit
FEMA: Make a Plan
FEMA: Prepare Your Pets
FLASH: Build Your Own Temporary Emergency Panels
FLASH: Help Your Neighbor Stay Safe
FLASH: How to Use Sandbags
FLASH: Plan for a Power Outage and Use Generators Safely
FLASH: Prepare Your Home for Disasters
NWS: Overview of a Hurricane
NWS: Storm Surge
NWS: Wind
NWS: Inland Flooding
NWS: The Forecast Process
NWS: Taking Action




III: How Homeowners Insurance Works




FLASH: Lightning Protection
NWS: Lightning Safety


Prepare for storm


FLASH: Landscaping - Disaster Resistant


Severe Weather


NWS: Are You Weather-Ready
NWS: What’s a Watch?




NWS: Before a Tornado
NWS: During a Tornado
NWS: After a Tornado




NWS: Know What to Do
NWS: Tsunami Preparedness




FLASH: Protect Your Home From Wildfire
IBHS: Wildfire Demonstration




IBHS: Wind Demonstration

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Are You Covered for Flood?

Flooding is a natural disaster that can affect you no matter where you live. Florida residents, especially those near the coast and other flood-prone areas, have an especially high risk for flooding due to the storm surge and heavy rains present in tropical storms and hurricanes.

Citizens does not cover damage due to storm surge and other forms of flood loss (flood, wave wash, tidal surge, etc.).

Flood insurance is available through the federal government’s National Flood Insurance Program and private-market flood insurance companies. Visit www.floodsmart.gov, or contact your agent to learn more.