Effective August 15, 2026, mortgage companies that subscribe to LenderDock began receiving billing invoices electronically for new business (bound-approved risks), renewal policies, and policy changes that have an increased premium. Mortgage companies that are not LenderDock customers, or do not have the capability to receive invoices electronically, will continue to receive billing invoices through the mail via LenderDock.

If there is a mortgage company listed on the policy, but the policy is Direct Bill, and the premium is paid by the policyholder, the mortgage company will not receive a billing invoice.

An Informational Copy Only billing invoice will be mailed to the policyholder when the mortgage company has been billed for renewals and policy changes.


Figure 1: Billing Invoice: Informational Copy Only sample

PolicyCenter Updates

The list bill account will no longer be displayed in PolicyCenter®. Mortgagee-billed policies will display the billing method, payment plan, mortgage company, and contract number.

Figure 2: Billing screen - billing and payment plan section

Resources

Mortgage companies with questions regarding LenderDock should contact LenderDock through their website.

Log in to the Agents site and select Training on the top menu to access the following job aids:

Personal Job Aids

• New Business Submission Guide
• Billing Information
• Changing a Payment Plan
• Adding or Updating a Payor to the Insured or a Third Party
• Adding, Updating or Removing the Mortgagee or Payor 

Commercial Job Aids

• New Business Submission Guide
• Billing Information
• Requesting Payment Plan Change
• Adding or Updating a Mortgagee