As announced in the September 4, 2025, Personal Lines Bulletin, renewals will soon be processed through the Clearinghouse Powered by EZLynx®.

To help agents and their staff understand how renewals will flow through the Clearinghouse and what their role will be in the process, Citizens is launching a mandatory course via the Citizens Learning Center (CLC) titled Successfully Managing Your Citizens Renewals in the Clearinghouse. This course will provide agents and licensed customer representatives (LCR) with the knowledge to manage renewals that are processed through the Clearinghouse.

Mandatory Online Module

Agents will be required to take a mandatory online module via Citizens Learning Center (CLC) for the renewal Clearinghouse process.

Upon completion of this course, agents and their staff will be able to:

• Understand what the Clearinghouse is and discuss the role it plays in the renewal process for Citizens
• Understand the renewal timeline
• Understand the eligibility criteria within the Clearinghouse at renewal and the possible statuses an insured’s policy could fall into
• The agent’s responsibility at the time of renewal

All agents, agency principals, and LCRs will receive an email from LMS@citizensfla.com with the subject line Successfully Managing Your Citizens Renewals in the Clearinghouse and will have until January 9, 2026, to complete the training.

Note: For appointed agents, failure to complete this course will result in termination of your Citizens appointment.

You also can access Citizens Learning Center (CLC) on the Agents site:

• Selecting Citizens Learning Center from the Systems menu at the top of the webpage.
• Enter the session name, Citizens Renewals, in the search box at the top of the CLC homepage, and press Enter.
• The search results will display all available training related to your search criteria. Select Successfully Managing Your Citizens Renewals in the Clearinghouse module to take this course.

The module does not:

• Provide continuing education credits for maintaining a Florida insurance license
• Satisfy initial appointment requirements for Citizens. For more appointment information, see How to Join Citizens in our website's About Us section under Business to Business > Agencies.

Resources

Log in to the Agents site and:

• Select Training > Webinar Recordings > Clearinghouse to view previously recorded webinars.
• Select Programs > Clearinghouse on the top menu. Look on the right-hand side under the Learn More section, and access the following resources:
  • Participating Clearinghouse Carriers
  • EZLynx & Citizens Resource Hub
  • Clearinghouse Powered by EZLynx Override Form
  • Renewal Workflow for Citizens Clearinghouse Powered by EZLynx Video
  • Clearinghouse Renewals Processing Guide