Email addresses sent to Citizens are public records. If you do not want your email address released in response to a public records request, do not email Citizens. Instead, contact us by phone or in writing.
Asset Publisher
Call Us
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Claims
Report a claim/status of a claim
24 hours a day
866.411.2742
Customer Care Center
8 a.m.-5:30 p.m. ET
Weekdays
866.411.2742
Deaf/Hard-of-Hearing
Florida Telecommunication Relay Service
24 hours a day
301 West Bay Street
Mail: Suite 1300; Visitors: Suite 300
Jacksonville, FL 32202
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Policy Information
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Policy Information
Access Policy Documents
Need a copy of your policy documents? Simply log in to your myPolicy account to view and download your policy documents. You also can enroll in our Go Paperless option to receive policy and billing documents electronically.
Update Contact Information
Policyholders can update their information, by contacting their agent or submitting a request via Contact Us.
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General Information
About Citizens
About Citizens
In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.
Policyholder Rights
Policyholder Declaration of Rights
Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, Citizens adheres to the following:
