Citizens will be closed Monday, May 26, for the Memorial Day holiday. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Tuesday, May 27.
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Email addresses sent to Citizens are public records. If you do not want your email address released in response to a public records request, do not email Citizens. Instead, contact us by phone or in writing.
Asset Publisher
Deaf/Hard-of-Hearing
Florida Telecommunication Relay Service
24 hours a day
Insurance Referral Service
Florida Market Assistance Plan (FMAP)
8 a.m.-5:30 p.m.
Weekdays
800.524.9023
Media Inquiries
Michael Peltier
Inspector General
The OIG oversees the intake and investigation of complaints involving misconduct by Citizens’ employees and vendors. Learn more.
800.593.7420 (Tell Citizens Hotline)
Public Records Custodian
Citizens Property Insurance Corporation
2101 Maryland Circle
Tallahassee, FL 32303
Commercial
Online Payments: One-Time Payment
Citizens Property Insurance Corporation
P.O. Box 17850
Jacksonville, FL 32245-7850
Pay by phone: 866.411.2742
Online Payments
One-Time Payment (Commercial and Personal)
Pay by phone: 866.411.2742
Overnight Payment (all policy types)
Citizens Property Insurance Corporation
Payment Processing Department
301 West Bay Street, Suite 1300
Jacksonville, FL 32202
Pay by phone: 866.411.2742
Personal
Online Payments: One-Time Payment
Citizens Property Insurance Corporation
P.O. Box 17850
Jacksonville, FL 32245-7850
Pay by phone: 866.411.2742
Citizens Centre
2101 Maryland Circle
Tallahassee, FL 32303
TIAA Bank Center
301 West Bay Street
Mail: Suite 1300; Visitors: Suite 300
Jacksonville, FL 32202
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Policy Information
Policy Information
Access Policy Documents
Simply log in to your myPolicy account to view and download your policy documents. You also can enroll in our Go Paperless option to receive policy and billing documents electronically.
Update Contact Information
Policyholders can update their information by contacting their agent or submitting a request via Contact Us.
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About Citizens
About Citizens
In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.
Policyholder Rights
Policyholder Declaration of Rights
Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, Citizens adheres to the following:
Policyholder Declaration of Rights
- Created by Citizens as part of its Plan of Operation
- Applies to all Citizens policyholders
Homeowner Claims Bill of Rights
- Created by the Florida Legislature
- Applies to any personal residential property insurance claim filed with property and casualty insurance companies operating in Florida
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