Recent News

Report a Claim

Experiencing a loss can be stressful and confusing. Reporting a claim should not be.

You can report a claim 24/7/365 using one of two convenient options:

Report Your Claim Online

You can report your claim by computer or smartphone through myPolicy, Citizens’ online, policyholder self-service tool. You can use myPolicy to submit a claim online and to view your policy, claims and billing information. You also can make payments under certain conditions. 

Report Your Claim by Phone

Citizens’ toll-free claims hotline is available 24 hours a day, seven days a week. 

Claims Hotline – 866.411.2742

When you call, a friendly customer service representative will ask you for the following information:

  • Your policy number
  • Your contact information, including any temporary addresses or phone numbers where you can be reached if you have been displaced
  • Damage description (example: tree fell on roof, lightning struck house)
  • Mortgage company information (if applicable)

Call even if you are missing some of this information. Citizens will be able to assist you.



Important policy contract changes affect payment for emergency measures and permanent repairs following a loss. All new and renewing HO-3, HO-6 and DP-3 policies are affected.

Learn what is changing.

General Information

Brochure: Reporting a Claim in 4 Easy Steps
Brochure: Using Citizens' Managed Repair Program
Managed Repair Program

Policyholder Resources

Call Citizens First Information Card (En español)
Call Citizens First Magnet
Policyholder ID Card
Report Fraud


Declaración de los Derechos del Asegurado

Citizens tiene un compromiso a proveer el mejor posible servicio al cliente a sus asegurados. Como parte de ese compromiso, Citizens se adhiere a lo siguiente:

Declaración de los Derechos del Asegurado

  • Creado por Citizens como parte de su Plan de Operación
  • Aplica a todos los asegurados de Citizens

Dueño de una Casa reivindicaciones Declaración de Derechos

  • Creado por la Legislatura de la Florida
  • Se aplica a cualquier reclamo de seguro de propiedad residencial personal presentada a las compañías de seguro de propiedad y accidentes que operan en la Florida


Download: En español

Download: En español

Download: En español