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Claims Overview


Experiencing a loss can be stressful and confusing. Discover the multiple ways to report a claim and what to do after a loss or when a catastrophe strikes to not be a victim of insurance fraud.

Contact Call Citizens First

Don’t wait to report your claim. We’re here 24/7.

Report a Claim

Phone 866.411.2742 (Available 24/7)
Online: Report and track claims in myPolicy

Catastrophe Claims

Learn what you need to know when catastrophe strikes.

Sinkhole Claims

Discover what to expect when you have a sinkhole claim.

After a Loss

Understand what happens after you’ve reported a loss.

Insurance Fraud

Insurance fraud is a crime. Know how to spot it, report it and help stop it.