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Agent Updates

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2020

06.18.20  –  
AU: New Online Request Form for Brochures
05.29.20  –  
AU: 2020 Hurricane Season Information
05.22.20  –  
AU: Update: Cancellations and Nonrenewals Due to COVID-19
04.03.20  –  
AU: Update on Response to the Coronavirus Health Risk
03.19.20  –  
AU: Response to the Coronavirus Health Risk
02.12.20  –  
AU: Bank Change and Process for Uncashed Checks
02.04.20  –  
AU: Premium Savings Due to AOB Reform

2019

12.18.19  –  
AU: Agent Recertification Update
11.18.19  –  
AU: Personal and Commercial Lines: Policy Data Download Service and Updates
06.19.19  –  
AU: Assignment of Benefits Reform
06.17.19  –  
AU: PolicyCenter Upgrade Now Live
05.16.19  –  
AU: PolicyCenter Upgrade
05.13.19  –  
AU: 2019 Hurricane Season Information
02.04.19  –  
AU: Updated Agent of Record Transfer Forms

2018

10.19.18  –  
AU: Hurricane Michael Emergency Order
09.28.18  –  
AU: Personal Lines: Disciplinary Process for Performance Violations
09.12.18  –  
AU: Guidelines for Agencies Accepting Credit Card Payments
08.08.18  –  
AU: Alternative Dispute Resolutions
08.02.18  –  
AU: Updating Contact Information During First Notice of Loss Entry
07.11.18  –  
AU: Single Epayment Authorization Form: Electronic Signature
07.06.18  –  
AU: Phone Number Changes and Reorganization of Training Materials
05.31.18  –  
AU: PolicyCenter Enhancements for Loss Details and 2018 Hurricane Season Information
05.21.18  –  
AU: Personal Lines: Agent Performance Standards Program

2017

12.12.17  –  
AU: System Access for Licensed Customer Representatives
11.03.17  –  
AU: Hurricane Irma Aftermath: Citizens Responds
11.01.17  –  
AU: Report Suspected Hurricane Irma Fraud
09.25.17  –  
AU: Hurricane Irma Emergency Order
09.20.17  –  
AU: More Post-Irma Information
09.15.17  –  
AU: More Post-Irma Information: Catastrophe Response Centers and More Conference Calls
09.13.17  –  
AU: Post-Irma Information and New Conference Call Number
09.06.17  –  
AU: Preparation for Hurricane Irma
07.17.17  –  
AU: Required Update: Browser Support for Cost Estimator
05.25.17  –  
AU: 2017 Hurricane Season Information and Changes
03.27.17  –  
AU: Website and System Login Update
03.23.17  –  
AU: Assignment of Benefits Awareness

2016

10.09.16  –  
AU: Extended Hours for Customer Care Center
06.08.16  –  
AU: Fraud: Identify It. Report It. Help Stop It.
06.07.16  –  
AU: Agent Appointment and Recertification Systems and Agency Requests Temporarily Unavailable
06.06.16  –  
AU: Citizens Office Closure
05.23.16  –  
AU: 2016 Storm Season Information
04.18.16  –  
AU: New Agreements, Training and Expansion of System Access
02.01.16  –  
AU: New www.citizensfla.com Launched Today
01.27.16  –  
AU: Transition for www.citizensfla.com
01.13.16  –  
AU: Frequently Asked Questions Now in Knowledge Base

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Latest Agent Updates Bulletins

New Online Request Form for Brochures
2020 Hurricane Season Information
Update: Cancellations and Nonrenewals Due to COVID-19

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