Recent News

Agent Updates

2019

12.18.19  – 
AU: Agent Recertification Update
11.18.19  – 
AU: Personal and Commercial Lines: Policy Data Download Service and Updates
06.19.19  – 
AU: Assignment of Benefits Reform
06.17.19  – 
AU: PolicyCenter Upgrade Now Live
05.16.19  – 
AU: PolicyCenter Upgrade
05.13.19  – 
AU: 2019 Hurricane Season Information
02.04.19  – 
AU: Updated Agent of Record Transfer Forms

2018

10.19.18  – 
AU: Hurricane Michael Emergency Order
09.28.18  – 
AU: Personal Lines: Disciplinary Process for Performance Violations
09.12.18  – 
AU: Guidelines for Agencies Accepting Credit Card Payments
08.08.18  – 
AU: Alternative Dispute Resolutions
08.02.18  – 
AU: Updating Contact Information During First Notice of Loss Entry
07.11.18  – 
AU: Single Epayment Authorization Form: Electronic Signature
07.06.18  – 
AU: Phone Number Changes and Reorganization of Training Materials
05.31.18  – 
AU: PolicyCenter Enhancements for Loss Details and 2018 Hurricane Season Information
05.21.18  – 
AU: Personal Lines: Agent Performance Standards Program

2017

12.12.17  – 
AU: System Access for Licensed Customer Representatives
11.03.17  – 
AU: Hurricane Irma Aftermath: Citizens Responds
11.01.17  – 
AU: Report Suspected Hurricane Irma Fraud
09.25.17  – 
AU: Hurricane Irma Emergency Order
09.20.17  – 
AU: More Post-Irma Information
09.15.17  – 
AU: More Post-Irma Information: Catastrophe Response Centers and More Conference Calls
09.13.17  – 
AU: Post-Irma Information and New Conference Call Number
09.06.17  – 
AU: Preparation for Hurricane Irma
07.17.17  – 
AU: Required Update: Browser Support for Cost Estimator
05.25.17  – 
AU: 2017 Hurricane Season Information and Changes
03.27.17  – 
AU: Website and System Login Update
03.23.17  – 
AU: Assignment of Benefits Awareness

2016

10.09.16  – 
AU: Extended Hours for Customer Care Center
06.08.16  – 
AU: Fraud: Identify It. Report It. Help Stop It.
06.07.16  – 
AU: Agent Appointment and Recertification Systems and Agency Requests Temporarily Unavailable
06.06.16  – 
AU: Citizens Office Closure
05.23.16  – 
AU: 2016 Storm Season Information
04.18.16  – 
AU: New Agreements, Training and Expansion of System Access
01.27.16  – 
AU: Transition for www.citizensfla.com
01.13.16  – 
AU: Frequently Asked Questions Now in Knowledge Base

2015

12.18.15  – 
AU: Redesign of Agent Bulletins and Website
11.24.15  – 
AU: Change of Overnight Mailing Address
11.17.15  – 
AU: Agent of Record Transfer Form Update
07.29.15  – 
AU: Voluntary Electronic Signature Submissions
06.23.15  – 
AU: Best Security Tips
05.26.15  – 
AU: 2015 Storm Season Information
05.11.15  – 
AU: Servicing Levels Within the Agency
04.07.15  – 
AU: Citizens Systems Maintenance
03.13.15  – 
AU: PolicyCenter Alerts
Spotlight
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Latest Personal Lines Bulletins

2020 Form Changes
Valuations for Mobile Homes and Manufactured Homes
Update to Maximum Coverage Limits

Latest Commercial Lines Bulletins

2020 Form Updates
Rate and Form Changes
Revised Flood Waiver Form

Latest Agent Updates Bulletins

Agent Recertification Update
Personal and Commercial Lines: Policy Data Download Service and Updates
Assignment of Benefits Reform

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