Agent Updates

2018

10.19.18
  – 
AU: Hurricane Michael Emergency Order
09.28.18
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AU: Personal Lines: Disciplinary Process for Performance Violations
09.12.18
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AU: Guidelines for Agencies Accepting Credit Card Payments
08.08.18
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AU: Alternative Dispute Resolutions
08.02.18
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AU: Updating Contact Information During First Notice of Loss Entry
07.11.18
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AU: Single Epayment Authorization Form: Electronic Signature
07.06.18
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AU: Phone Number Changes and Reorganization of Training Materials
05.31.18
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AU: PolicyCenter Enhancements for Loss Details and 2018 Hurricane Season Information
05.21.18
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AU: Personal Lines: Agent Performance Standards Program

2017

12.12.17
  – 
AU: System Access for Licensed Customer Representatives
11.03.17
  – 
AU: Hurricane Irma Aftermath: Citizens Responds
11.01.17
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AU: Report Suspected Hurricane Irma Fraud
09.25.17
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AU: Hurricane Irma Emergency Order
09.20.17
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AU: More Post-Irma Information
09.15.17
  – 
AU: More Post-Irma Information: Catastrophe Response Centers and More Conference Calls
09.13.17
  – 
AU: Post-Irma Information and New Conference Call Number
09.06.17
  – 
AU: Preparation for Hurricane Irma
07.17.17
  – 
AU: Required Update: Browser Support for Cost Estimator
05.25.17
  – 
AU: 2017 Hurricane Season Information and Changes
03.27.17
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AU: Website and System Login Update
03.23.17
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AU: Assignment of Benefits Awareness

2016

10.09.16
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AU: Extended Hours for Customer Care Center
06.08.16
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AU: Fraud: Identify It. Report It. Help Stop It.
06.07.16
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AU: Agent Appointment and Recertification Systems and Agency Requests Temporarily Unavailable
06.06.16
  – 
AU: Citizens Office Closure
05.23.16
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AU: 2016 Storm Season Information
04.18.16
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AU: New Agreements, Training and Expansion of System Access
01.27.16
  – 
AU: Transition for www.citizensfla.com
01.13.16
  – 
AU: Frequently Asked Questions Now in Knowledge Base

2015

12.18.15
  – 
AU: Redesign of Agent Bulletins and Website
11.24.15
  – 
AU: Change of Overnight Mailing Address
11.17.15
  – 
AU: Agent of Record Transfer Form Update
07.29.15
  – 
AU: Voluntary Electronic Signature Submissions
06.23.15
  – 
AU: Best Security Tips
05.26.15
  – 
AU: 2015 Storm Season Information
05.11.15
  – 
AU: Servicing Levels Within the Agency
04.07.15
  – 
AU: Citizens Systems Maintenance
03.13.15
  – 
AU: PolicyCenter Alerts

2014

11.17.14
  – 
AU: Voice of the Customer
06.26.14
  – 
AU: Intermittent Phone Service
05.15.14
  – 
AU: 2014 Storm Season Information
Spotlight
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Latest Personal Lines Bulletins

New Policyholder Self-Service Features
Declarations Updates: Flood and Law and Ordinance Statements
Clarification to Roof Rules; Removal of $60,000 Coverage A Limit for Mobile Home Dwelling Policies

Latest Commercial Lines Bulletins

2019 Rule and Form Updates
New Policyholder Self-Service Features
Postponement: Nonrenewal of Policies Without Proof of Roof and/or Electrical Updates

Latest Agent Updates Bulletins

Hurricane Michael Emergency Order
Personal Lines: Disciplinary Process for Performance Violations
Guidelines for Agencies Accepting Credit Card Payments

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