- Reminder: Enhanced Login for Citizens Learning Center - Public

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Agent Updates Bulletin

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Reminder: Enhanced Login for Citizens Learning Center

01.22.26

As announced on December 15, 2025, Citizens-appointed agents and credentialed agency staff can access Citizens Learning Center (CLC) after signing in to the Agents site and selecting the appropriate link in the My Systems menu. No additional sign-in will be required.

Additionally, when you access CLC via a bookmark or a link to any course, you will be sent to a new sign-in screen. You will need to enter the email address and password you use to access the Agents site and PolicyCenter®.

Notes

Credentialed agency users no longer need to use the temporary link provided on December 15.
You must enter your email address as reflected in myAgency.
You no longer need to use your Citizens Authentication Gateway (CAG) credentials to access Citizens’ systems.
To receive the one-time passcode during password setup or reset, users must whitelist emails from @microsoftonline.com.

If you encounter any issues, contact technical support at 888.685.1555 or email LMS@citizensfla.com.

Resources

Credentialed agency users can review the System Access Guide for Agents and Agency Staff for more details

Legal Disclaimer

Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.