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Information at Your Fingertips

Citizens offers a comprehensive library of educational brochures as part of our commitment to educating policyholders and others about our services and programs.

Print-ready brochures can be downloaded below. Citizens authorizes use of this information without charge and under the conditions that appropriate attribution is made to Citizens and this page, and that if any portion of this page or its resources are used, they are not altered.


How do assessments affect the true cost of your insurance? En español  
Miami-Dade: Where does my premium dollar go? En español An kreyòl ayisyen
Where does my premium dollar go? En español  
Who Will Pay Citizens' Assessments After the Next Hurricane? En español An kreyòl ayisyen


After Reporting Your Claim, What's Next? En español An kreyòl ayisyen
Assignment of Benefits: What You Need to Know En español  
Claim Process When an Assignment of Benefits is Used En español  
How Citizens estimates Repair Costs En español An kreyòl ayisyen
Insurance Fraud Is a Serious Crime En español  
Reporting a Claim in Four Easy Steps En español  
What to Expect After Reporting Your Claim En español  


What You Need to Know About Citizens-Provided Inspections En español An kreyòl ayisyen


Understanding the Sinkhole Claims Process
(Applicable only to claims filed on policies issued in 2012 or later)
En español  



Citizens Condominium Policies: Types of Coverage En español  


Insurance Deductibles En español  
Types of Coverage En español  
Types of Homeowners Insurance Policies En español  
Understanding Cancellation and Nonrenewal Notices En español  
What is a Hurricane Deductible? En español An kreyòl ayisyen

Mobile Home

Mobile Home: Types of Coverage En español  

Policy Discounts

Protect Your Home and Save Money En español  



Providing New Options for Florida Homeowners En español  


Depopulation Choices Program: At a Glance - Personal Lines En español An kreyòl ayisyen
How Did I Get Selected for Takeout? En español An kreyòl ayisyen


Finding Property Insurance Can Be Tough. FMAP Makes It Easier! En español An kreyòl ayisyen

Managed Repair

Using Citizens’ Managed Repair Program En español  


Are You Prepared for Storm Surge/Flood Loss? En español  
Hurricane Coverage: What You Need To Know En español  
Hurricane Preparedness Checklist En español An kreyòl ayisyen
Hurricane Preparedness Kit En español An kreyòl ayisyen
Hurricane Preparedness Kit for Pets En español An kreyòl ayisyen
Mobile Home Claims after a Hurricane En español  
Preparing a Home Inventory En español  
FLASH: Emergency Board Up Checklist    
FLASH: Getting Gutters Hurricane Ready    
FLASH: How to Use Sandbags    

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Citizens’ diverse library of educational brochures is available for ordering in quantities of 25-250 printed brochures. Most of the titles on the Brochures page are available.* You can request up to six titles per order and may submit multiple orders.

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*FLASH brochures are not created by Citizens and are not available for ordering.

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Prevent Fraud

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Common property insurance fraud

  • Providing deceptive information as part of a claim about the cause or date of loss or property location
  • Knowingly inflating the value of damaged property on an otherwise legitimate claim
  • Intentionally damaging property to make a claim
  • Staging a burglary or theft and then falsely reporting a claim for stolen or damaged property
  • Asking a vendor to inflate a repair estimate or invoice by the deductible amount or more
  • Creating a false repair bill or receipt in support of a claim
  • Concealing the use of or misstating the value of a residence to an insurance agent to reduce an insurance premium
  • Submitting false information to or permitting false information to be submitted by an inspector in order to obtain a wind mitigation premium credit

Learn more about how you can: