Catastrophe Response Centers Available/Weekend System Maintenance


Hurricane Irma Catastrophe Response Centers Available

To help customers impacted by Hurricane Irma, Citizens has established in-person Catastrophe Response Centers in Miami-Dade and Monroe County. See our Hurricane Irma page for locations and opening hours. 

Systems and Website Maintenance: Friday, September 22

Policy systems, including payment by phone and our website, may be intermittently unavailable due to maintenance from Friday, September 22, at 8 p.m. until Saturday, September 23, at 2 a.m. Report a loss by contacting our 24/7, toll-free claims hotline at 866.411.2742 during this time. We apologize for any inconvenience.