Business to Business Overview - Public
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Citizens' mission is to provide insurance protection to Florida policyholders who are unable to find property insurance coverage in the private market. In carrying out that mission, Citizens works with a variety of businesses.
If looking to do business with Citizens, you'll find the information you need to get started on the following pages:
Citizens works with independent claim adjusters to evaluate and assess policyholder claims. Learn how you can work with Citizens as an independent adjuster.
Only Citizens-appointed agents are authorized to place business with Citizens. Learn how you can become a Citizens-appointed agent.
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Coronavirus - Vendor Updates
In response to the coronavirus, Citizens is working diligently to protect our policyholders and employees and to mitigate possible risks of disruption to our business. As we continue to implement responsive measures, vendors can find updates in the communications below.
06.24.21 - Updated Vendor Protocols
04.01.21 - One Year Anniversary Protocol Reminders
09.04.20 - Return to Office Communication
09.03.20 - Return to Office Playbook
08.07.20 - All Vendor Mask Requirement
07.29.20 - Onsite Vendor Mask Requirement
05.18.20 - Essential Vendor Onsite Precautions
04.14.20 - Reminder: Vendor Precautions/Request to Notify
03.23.20 - Vendor Precautions/Request to Notify
03.18.20 - 4th Party Vendor Precautions
03.16.20 - Essential Vendor Precautions
03.11.20 - Nonessential Vendor Visitation Policy
03.09.20 - Precautionary Advisory/Contract Manager Outreach
B2B Centerpoint Resources
Centerpoint allows registered vendors to self-manage your Citizens vendor account. You can update your contact information, and view your company profile, purchase orders and payments. Additional functionality will be added over time. For assistance logging into Centerpoint, registered vendors should contact email@example.com.
ACH Electronic Payments Now Available
Automated Clearing House (ACH) electronic payments now are available for vendor payments. ACH payments allow funds to be deposited directly into vendor bank accounts, cutting down on payment processing and mailing time. Additional information about how to register for this valuable service is below.
Category Name Upgrade
In an effort to better identify vendors providing needed services, we recently replaced vendor commodity codes with category names in our vendor registration system. All registered vendors have been assigned category names. A complete list of category names and instructions for reviewing and changing your assigned category name are available below. For additional assistance, contact firstname.lastname@example.org:
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Policies and Procedures
Declaration of Qualification Form
Office of Inspector General
PO Standard Terms & Conditions
Records Management Policy
Vendor Travel Reimbursement Guidelines
Vendor Travel Authorization Form
Vendor Business Expense Form
Staffing Vendor Guide
Citizens Plan of Operation
Code of Ethics