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myAgency Blackout Announcement

Coming Soon - myAgency

Citizens is preparing to release myAgency in July. This new agency management system will provide a one-stop-shop for managing your agency’s relationship with Citizens.

In support of that effort, a blackout is in effect for the Agent Appointment System and other agency management requests from June 8-July 19. During this time, Citizens will be unable to support agency/agent appointments and other agency management requests.

During this time, if you are interested in registering your agency to sell Citizens policies, contact our Agency Field Management team for assistance.

Thank you for your patience as we prepare to serve you better.


Agency Overview

Citizens sells policies through independent partner agencies and their appointed agents. Roughly 4,500 agencies currently are appointed with Citizens. Agencies can request appointment with Citizens through myAgency, Citizens’ agency management system.

Individual agents seeking to sell and service Citizens policies must be appointed by an established Citizens agency. You can find Citizens agencies in your area by searching the Agent Lookup tool.

For more information, contact our Agency Field Management team.

How to Join Citizens 

Agency Appointment

Agencies seeking appointment with Citizens must meet the following requirements:

  • Registered with the Florida Department of Financial Services (DFS) through e-Appoint
  • DFS agency registration/licensing number for each location
  • Active Errors and Omissions policy with limits of at least $1 million/$1 million that covers all appointed agents.
  • Register with Citizens through myAgency.
    • Only agency principals or their designees can complete an agency appointment application.

Agent Appointment

Only agency principals or their designees whose agencies are established with Citizens can appoint agents. Agents must meet the following additional requirements to be appointed with Citizens:

  • 2-20 or 20-44 Florida resident agent license or a 9-20 or 90-44 nonresident agent license.
  • Appointment with at least one authorized insurer writing one or more of the following lines of business:
    • Personal Residential
    • Commercial Residential
    • Commercial Nonresidential Property

For a list of companies currently writing new business in Florida, view the Eligible Company Matrix .

Agency principals and their designees can appoint agents through myAgency.

  • Appointed agents must complete the Agency Certification module, which will be assigned to them following the initial application submission.
  • A $125 appointment fee is required for each agent appointed. This fee is due annually and can be paid through myAgency.

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Login Instructions

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Asset Publisher

You can log in to the Agents website from any page on the Citizens website:

  1. Select Login on the top right of your screen. You will be redirected to the Citizens Login page.
  2. Enter your Citizens Username and Password, then click Submit. You will be redirected to the Agents site, which is identifiable by a green header bar.

If at any time you would like to return to the public website, you can do so by selecting Public from the My Sites drop down menu at the top of any page.

Only appointed Citizens Agents can access the Citizens Agents site.

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Agents - Product Lines

Product Lines


Homeowners (HO-3, HW-2)
Modified Homeowners (HO-8)
Dwelling Fire (DP-1, DP-3, DW-2)
Condominium Unit Owners (HO-6, HW-6)
Mobile Homeowners (MHO-3, MW-2)
Mobile Home Dwelling Fire (MDP-1, MD-1)
Tenant/Renters Contents (HO-4, HW-4)
Mobile Home Tenant/Renters Contents (MHO-4)


Commercial Residential (CR-M, CR-W)
Commercial Nonresidential (CNR-M, CNR-W)

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Agent Look-Up

Agent Lookup

Find a Citizens Agent

A local Citizens agent is just a click away! Enter one or more search terms in the boxes below to find a Citizens agent near you.