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Policy, Claims and Billing Information At Your Fingertips

myPolicy is Citizens’ online and mobile-friendly, policyholder self-service tool. You can use myPolicy to view and download policy documents (excluding claims documents); submit a claim; and view your policy, claims and billing information. You also can make payments under certain conditions.

Register for myPolicy

Registration is easy! You can complete your registration via myPolicy. All you need is the email address on file with Citizens, your policy number and the property/primary ZIP code.

  • If you have not provided Citizens with your email address, contact your agent or Citizens to update your contact information.
  • If you already have an active myPolicy account, you can add new policies to the existing account.

Access Policy Documents

Need a copy of your policy documents? No need to call! Simply log in to your myPolicy account to view and download your policy documents. New-business and renewal declaration pages, billing invoices, cancellation notices, and more - it’s all at your fingertips.

Online Payments

Personal and Commercial policyholders can make payments from U.S. checking or savings accounts.

Update Your Contact Information

Policyholders can update their information, by contacting their agent or submitting a request via Contact Us.

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Register for myPolicy

To register for myPolicy, you'll need:

  • Policy number
  • Property/Primary ZIP
  • Email on record with Citizens*

*The email you enter at registration must match the email on file with Citizens. Citizens will send a confirmation email to complete the registration process. You can update your email with Citizens by contacting your agent or calling Citizens Customer Care at 866.411.2742.

Need Help Finding Your Policy Number?


Need Help Finding Your Policy Number?

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Login Instructions

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You can log in to myPolicy from any page on the Citizens website:

  1. Select Login on the top right of your screen. You will be redirected to the myPolicy Login page.
  2. Enter your myPolicy Username and Password, then click Submit. You will be redirected to myPolicy. 

While logged in to myPolicy and the website, you can return to myPolicy from the Citizens website at any time by clicking myPolicy in the blue bar on the top of any page.