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Email addresses sent to Citizens are public records. If you do not want your email address released in response to a public records request, do not email Citizens. Instead, contact us by phone or in writing.
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Claims
Report a claim/status of a claim
24 hours a day
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8 a.m.-5:30 p.m. ET
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24 hours a day
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8 a.m.-5:30 p.m.
Weekdays
Write Us
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Claim Correspondence
Citizens Property Insurance Corporation
P.O. Box 19700
Jacksonville, FL 32245-9700
Inspector General
The OIG oversees the intake and investigation of complaints involving misconduct by Citizens’ employees and vendors. Learn more.
Non-Claim Correspondence
Citizens Property Insurance Corporation
P.O. Box 17219
Jacksonville, FL 32245-7219
Public Records Custodian
Citizens Property Insurance Corporation
2101 Maryland Circle
Tallahassee, FL 32303
Make a Payment
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Commercial
Online Payments: One-Time Payment
Citizens Property Insurance Corporation
P.O. Box 17850
Jacksonville, FL 32245-7850
Overnight Payment (all policy types)
Citizens Property Insurance Corporation
Payment Processing Department
301 West Bay Street, Suite 1300
Jacksonville, FL 32202
Personal
Online Payments: One-Time Payment
Citizens Property Insurance Corporation
P.O. Box 17850
Jacksonville, FL 32245-7850
Offices
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Citizens Centre
2101 Maryland Circle
Tallahassee, FL 32303
North Park Professional Center
6800 North Dale Mabry Highway, Suite 222
Tampa, FL 33614
TIAA Bank Center
301 West Bay Street
Mail: Suite 1300; Visitors: Suite 300
Jacksonville, FL 32202
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Update Your Contact Info
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Contact Update Details
Policyholders
Online*
Policyholders listed as the Named Insured on their policy Declarations page can update their phone and email information online.
Agents must submit policyholder contact updates via PolicyCenter.
*Online contact updates currently are available only for policyholders who have not previously registered for myPolicy. If you have registered for myPolicy, please call our Customer Care Center or your agent for assistance.
Phone
Policyholders can request contact updates by calling:
Customer Care Center
866.411.2742
Available M-F, 8 a.m.-5:30 p.m., ET
Agents
Agent should contact your agency principal to update your contact information.
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Header - General Information
General Information
About Citizens
About Citizens
In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a
not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.
Policyholder Rights
Policyholder Declaration of Rights
Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, Citizens adheres to the following:
Policyholder Declaration of Rights
- Created by Citizens as part of its Plan of Operation
- Applies to all Citizens policyholders
Homeowner Claims Bill of Rights
- Created by the Florida Legislature
- Applies to any personal residential property insurance claim filed with property and casualty insurance companies operating in Florida