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Email addresses sent to Citizens are public records. If you do not want your email address released in response to a public records request, do not email Citizens. Instead, contact us by phone or in writing. 

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Call Us

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Claims

Report a claim/status of a claim
24 hours a day

866.411.2742

Customer Care Center

8 a.m.-5:30 p.m. ET
Weekdays

866.411.2742

Deaf/Hard-of-Hearing

Florida Telecommunication Relay Service
24 hours a day

800.955.8771 (TTY)
800.955.8770 (Voice)
www.ftri.org

Insurance Referral Service

Florida Market Assistance Plan (FMAP)
8 a.m.-5:30 p.m.
Weekdays

800.524.9023
www.fmap.org

Media Inquiries

Michael Peltier

850.513.3774
850.264.7702 (cell)
newsroom@citizensfla.com

Write Us

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Claim Correspondence

Citizens Property Insurance Corporation
P.O. Box 19700
Jacksonville, FL 32245-9700

Inspector General

The OIG oversees the intake and investigation of complaints involving misconduct by Citizens’ employees and vendors. Learn more.

800.593.7420 (Tell Citizens Hotline)
www.tellcitizens.com

Non-Claim Correspondence

Citizens Property Insurance Corporation
P.O. Box 17219
Jacksonville, FL 32245-7219

Public Records Custodian

Citizens Property Insurance Corporation
2101 Maryland Circle
Tallahassee, FL 32303

RecordsRequest@citizensfla.com

Make a Payment

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Commercial

Online Payments: One-Time Payment

Citizens Property Insurance Corporation
P.O. Box 17850
Jacksonville, FL 32245-7850

Pay by phone: unavailable

Online Payments

One-Time Payment (Commercial and Personal)

Pay by phone: 866.411.2742 (Personal)

Overnight Payment (all policy types)

Citizens Property Insurance Corporation
Payment Processing Department
301 West Bay Street, Suite 1300
Jacksonville, FL 32202

866.411.2742
Pay by phone: unavailable
Pay Online

Personal

Online Payments: One-Time Payment

Citizens Property Insurance Corporation
P.O. Box 17850
Jacksonville, FL 32245-7850

Pay by phone: 866.411.2742

Offices

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Citizens Centre

2101 Maryland Circle
Tallahassee, FL 32303

TIAA Bank Center

301 West Bay Street
Mail: Suite 1300; Visitors: Suite 300
Jacksonville, FL 32202

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Update Your Contact Info

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Contact Update Details

Policyholders can update their information, by contacting their agent or submitting a request via Contact Us.

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Spotlight

Header - General Information

General Information

About Citizens

About Citizens

In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.

Policyholder Rights

Policyholder Declaration of Rights

Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, Citizens adheres to the following:

Policyholder Declaration of Rights

  • Created by Citizens as part of its Plan of Operation
  • Applies to all Citizens policyholders

Homeowner Claims Bill of Rights

  • Created by the Florida Legislature
  • Applies to any personal residential property insurance claim filed with property and casualty insurance companies operating in Florida