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Policyholder Newsletter

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Hurricane Preparedness
myPolicy: Take Control!
Clean-up Hazards

Want to take more control of your policy and claims handling? Register for myPolicy and Call Citizens First to report a claim.


myPolicy is Citizens’ online, smartphone-friendly policyholder self-service tool. Once registered, Personal and Commercial lines policyholders can use it to report a claim seven days a week, 24 hours a day. Personal lines customers can also view their policy, billing information and, in some cases, even make a payment.

It’s easy to use and ensures that your claim will be handled quickly. This can be especially helpful after a major storm. But in order to take advantage of myPolicy, you have to register.

Call Citizens First

Don’t have myPolicy? Call the Customer Care Center toll-free any time day or night at 866.411.2742. You can report a claim to Citizens even before you know the full extent of the damage. Citizens will be here to assist you in reporting your claim.

When filing a claim, it helps to do the following, if you can do so safely:

  • Take photos of the damages
  • Protect your property from further damage
  • Keep all receipts of any repairs and expenses

For more information about the claims process, visit the Claims section of our website and read our Reporting a Claim in Four Easy Steps brochure. The Learning section of our website also provides a variety of brochures and videos to assist you before and after a storm.

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Using Citizen's Managed Repair Program BrochureThis brochure is about using Citizens’ Managed Repair Program

Download: En español

Homeowners Insurance Deductibles BrochureThis brochure is about Homeowners Insurance Deductibles

Download: En español

Reporting a Claim in Four Easy Steps BrochureThis brochure is about reporting a claim in Four Easy Steps

Download: En español