PolicyCenter®, including electronic payments, may be unavailable due
to maintenance on Wednesday, April 24, from 7 p.m. to 10:30 p.m. We
apologize for any inconvenience.
PolicyCenter®, including electronic payments, may be unavailable due
to maintenance on Wednesday, April 24, from 7 p.m. to 10:30 p.m. We
apologize for any inconvenience.
Weston Property & Casualty Insurance Company was ordered into liquidation by the Circuit Court of the Second Judicial Circuit, in and for Leon County, Florida, as of August 8, 2022. The Florida Department of Financial Services (DFS) is appointed as Receiver of Weston Property & Casualty Insurance Company, and all policies will be cancelled effective September 7, 2022. For more information, see the order.
Notes:
Agents will be required to submit a new-business application if requesting coverage from Citizens. To support the short time needed to provide coverage for these risks, Citizens has eased some underwriting time frames. More information is below.
Agents will either need to submit required documents or a document deferral request for the new business to be issued. Agents are encouraged to submit required documents for all new-business submissions, including proof of repair for any fully repaired damage.
Agents can defer required documents for new-business submissions for:
Wind Loss Mitigation: Agents should apply the discount based on the current form available. If the current form is expired, it may be provided as a required document. A new form will be required within 90 days to retain the discount.
When deferring a roof condition inspection, agents must enter the External Inspection Information as shown below. To avoid your submission going into an unbound status, please log in to the Agents site and refer to FAQ 4455 for additional guidance on roof condition and inspection deferrals.
Note: If the above information is not available, agents can enter Deferred in these fields.
Submit the Personal Lines: Document Deferral Form for Expedited Submission in lieu of these required documents in PolicyCenter®. This deferral program is available for business effective August 9 through September 23, 2022.
Agents should submit new business for underwriting review as soon as all initial documents, including the document deferral form (if needed), are loaded into PolicyCenter. After the new-business policy is issued, agents must submit all required documents no later than 90 days after the Citizens policy effective date to avoid possible nonrenewal.
Note: Agents can submit the required documents to have a nonrenewal rescinded.
As reminders:
When open claims and/or existing damage are present, an unbound submission should be submitted directly to PolicyCenter and should include the following documentation:
To ensure the risk is submitted correctly, enter the existing damage (including roof) by answering the eligibility question – Does the dwelling have any existing damage? – as “Yes,” and then enter a description of the damage.
When submitting a risk with existing roof damage, contact the Customer Care Center at 888.685.1555. Inform the representative that the risk is a Weston customer who has existing roof damage and needs to secure coverage before their existing policy is cancelled. The representative will provide you with further instructions.
Note: Loss History reports will automatically be pulled on all submissions. Agents should carefully review any previous losses that may require proof of repair.
When submitting a new-business risk into PolicyCenter, agents must follow the steps below to select the appropriate prior-carrier information:
For more details, log in to the Agents site and select:
If you have any questions or concerns, contact Citizens’ Customer Care Center weekdays, 8 a.m.-5:30 p.m. ET, 888.685.1555.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.