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COVID-19: Cancellations and Nonrenewals Resuming August 15

In response to the COVID-19 health risk, Citizens stopped processing cancellations and sending nonrenewal notices on March 27. We will resume processing cancellations and nonrenewals beginning August 15, 2020.

Past-Due Premium Amounts

Direct-billed policyholders with a past-due premium amount must make a payment to avoid cancellation by August 15, 2020. For policyholders who are unable to pay their past-due amount, Citizens will allow them to make a payment arrangement. This option is available only to COVID-affected policyholders with past-due amount, and they must contact Citizens by August 15 to initiate the arrangement.

Payment arrangement options are not available for new business or current policyholders who have less than three months remaining in their policy term.

This week, Citizens will:

  • Email impacted agents and provide policy lists and details regarding payment options.
  • Mail/email eligible past-due policyholders with payment options and related information.
  • Mail/email ineligible policyholders information that their policy will cancel if payment is not received by August 15.

If the coverage no longer is needed, agents should cancel it in PolicyCenter® as soon as possible.

Special Payment Arrangement

Citizens has developed special payment arrangements for eligible policyholders. See FAQ 4175 for more details.

Underwriting Requirements and Required Documents

Citizens will resume processing cancellations and nonrenewals on August 15 for policies that do not meet Citizens’ underwriting guidelines.

Citizens’ program for alternate documents and deferrals, as outlined in the April 3 Update on Response to the Coronavirus Health Risk, also will end on August 15.


To assist agents with servicing these customers, please refer to the following:

Legal Disclaimer

Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.