20180706 - Phone Number Changes and Reorganization of Training Materials - Public
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Phone Number Changes and Reorganization of Training Materials
July 06, 2018
In order to reduce confusion and redundancy, Citizens now has two contact numbers: one for policyholders and one for agents. We’ve also reorganized the training materials on the Agents site, effective immediately.
Phone Number Changes
Our Customer Care Center and claims hotline phone numbers have been consolidated into one toll-free number primarily for policyholders, 866.411.2742.
Agents still have their own dedicated toll-free number, 888.685.1555, for all calls related to:
- Agency Services
- Agency Administration
- Agent Audit and Compliance
- Technical support
- Policy and claims support
Our long-term goal with these dedicated phone numbers will include specific options and messaging, which will improve the call experience.
Website Reorganization for Training Materials
For quicker access to agent training materials, we have removed the PolicyCenter link from the Training section of the Agents site and reorganized the pages. All training resources now are separated by Personal and Commercial, and then by topic. New office staff will benefit from numbered new-business training materials to help guide them through the proper sequence of learning.
All Citizens materials will be updated to reflect these changes.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.