Citizens will be closed Monday, May 26, for the Memorial Day holiday. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Tuesday, May 27.
20250522 - Clearinghouse Powered by EZLynx Override Requests - Public
If you have questions or concerns, please access the Accessibility page for further details.
Clearinghouse Powered by EZLynx Override Requests
05.22.25
The Clearinghouse Powered by EZLynx® was recently updated to automatically validate if submissions are eligible to connect to PolicyCenter® to continue the application process for HO-3, HO-6, DP-1-D, and DP-3-D policies.
As a reminder, agents can submit a request to override eligibility for a Citizens application if:
- Other Insurers will not accept a risk based on their filed and approved underwriting guidelines (e.g., property condition, no prior coverage, force placed/lapse coverage, etc.).
- The price increases after the agent submits it to an insurer (e.g., credit is run, RCE changes, etc.).
- Other insurers reject the risk once submitted.
To request an eligibility exception:
- Complete the Clearinghouse Powered by EZLynx Override Form via the Request Manual Eligibility Exception button on the Quote Results screen in the EZLynx quote. Be sure to copy and paste the quote number into the email Subject field.
Figure 1: Request Manual Eligibility Exception instructions in EZLynx
- Email the completed form and all required supporting documentation, per the form instructions, to clearinghouse.help@citizensfla.com. Allow one business day for a response.
- If the exception is approved, an Automated Override Approval email will be sent to the email address of the user who is logged in and selects the Manual Eligibility Exception Request button.
Figure 2: Automated Override Approval email from Clearinghouse Help
- You will be able to access the approved quote via a link in the approval email or by selecting the Citizens quote that the override request was submitted for in EZLynx and then continuing to PolicyCenter.
Resources
Log in to the Agents site and select:
- Training > Webinar Recordings for EZLynx Automated Eligibility Enhancements Recorded Webinar
- Training > On Demand Education to view the Citizens Clearinghouse Powered by EZLynx submission demonstration video
- Training > Personal Job Aids, and look under Clearinghouse to review EZLynx & Citizens Resource Hub
- Training > Personal Job Aids, and look under Clearinghouse to review job aids and submission forms
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