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New-Business Invoicing Just Got Easier! What You Need to Know

07.10.25

Citizens has enhanced our billing processes for sending invoices to mortgage companies not just at renewal, but also when a new business policy is bound. Agents should continue to send the billing invoice to the title company for home closings. That process has not changed.

Mortgagee-Billed Changes

Citizens will now send a payment invoice to the mortgage company when the policy is bound for new business and a lien holder or mortgage company is listed as the payor on the policy. Agents no longer need to send the billing invoice to the mortgage company for current escrows.

For active policies with a midterm premium-bearing policy change, we will now send an invoice to the mortgage company.

Resources

Commercial Lines
- Adding, Updating or Removing the Mortgagee or Payor
- Withdrawing a Transaction
Personal Lines
- Adding, Updating or Removing the Mortgagee or Payor
- Withdrawing a Transaction

Legal Disclaimer

Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.