Citizens-appointed agents and credentialed agency staff can use their PolicyCenter® login credentials to sign in to EZLynx® and seamlessly bridge to PolicyCenter for eligible quotes.

On June 12, you will have two options for logging in to EZLynx:

1. You can continue to use your EZLynx credentials to log in and bridge to PolicyCenter if the risk is eligible for a Citizens application. You will be required to sign in to PolicyCenter separately, as you do today.
2. You can follow the steps below to synchronize your EZLynx and Citizens credentials, using the new Single Sign-on (SSO) feature. Once you log in to EZLynx with your Citizens credentials, you will be able to bridge to PolicyCenter (for an eligible risk) without signing in again.

Note: If you have not created your new user credentials for PolicyCenter, please do this first. You may use the System Access Guide for directions.

Single Sign-On (SSO) Setup

The first time you access the EZLynx login screen, you can select a new Log in with SSO link below the existing login fields:

Figure 1: The EZLynx log in screen displays the Log in with SSO link

• On the next screen, select Sign in with Citizens SSO to continue, or select the Back button if you wish to return to the EZLynx login screen:

Figure 2: Sign in with Citizens SSO or Back to return to EZLynx login screen

• The Citizens Sign in screen will display. Enter your PolicyCenter (Citizens’ Single Sign-On) credentials and select Sign in:

Figure 3: PolicyCenter sign in screen

• A User Details screen will display, and a verification code will be sent to your email.
• Enter the code in the Verification code field, and then select Verify code. A confirmation message will display.
• Select Continue to complete the Citizens sign in.

Synchronize Your EZLynx Account with Citizens

Once you enter your Citizens sign-in credentials, the system will display the EZLynx login screen.

• Enter your EZLynx credentials and select Verify account to synchronize your EZLynx and Citizens accounts:

Figure 4: One-time Verify account screen

After completing the Verify account step, you will be able to log in to EZLynx with your Citizens credentials going forward.

If you log out of EZLynx or your session times out due to inactivity, the following message will display on your screen:

Figure 5: You are currently logged out of EZLynx message

You can select Back to login to use your EZLynx login credentials or Log in with Citizens SSO to use your Citizens credentials to access EZLynx.

Notes

• After you initiate the Log in with SSO feature, you can log in to EZLynx with your Citizens credentials. If the risk is eligible for a Citizens application, you can select the Citizens quote and bridge to PolicyCenter without being required to enter your Citizens credentials again.
• If you log in to EZLynx using your EZLynx credentials, you will be required to enter your Citizens credentials upon selecting the Citizens quote for an eligible risk.

Resources

For more details about accessing EZLynx, review the videos:

• Setup Tasks for the Citizens Clearinghouse Powered by EZLynx
• Quoting Workflow for the Citizens Clearinghouse Powered by EZLynx

For more information about accessing PolicyCenter, review the System Access Guide.

Credentialed agency users can log in to the Agents site and select:

• Training > Webinar Recordings for EZLynx Automated Eligibility Enhancements Recorded Webinar
• Training > On Demand Education to view the Citizens Clearinghouse Powered by EZLynx submission demonstration video
• Training > Personal Job Aids, and look under Clearinghouse to review EZLynx & Citizens Resource Hub
• Training > Personal Job Aids, and look under Clearinghouse to review job aids and submission forms

Screenshots and EZLynx Platform copyright Applied Systems, Inc. All rights reserved.