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Auto-Policy Change Approvals

Citizens has made enhancements in PolicyCenter® to improve processing by auto-approving agent-initiated policy changes to mailing addresses and other contact information.

Auto-Issued Policy Changes

PolicyCenter now will approve and issue the following agent-created policy changes automatically to the first-named insured:

  • Primary Email Address
  • Secondary Email Address
  • Home Phone
  • Mobile Phone
  • Work Phone
  • Primary Phone
  • Fax
  • Mailing Address (only when the dwelling use is not Primary)
  • Type 1-6 Mortgagee updates to mortgagee (Dwelling screen, under Additional Interests)

Dwelling screen for mortgagee selection of changes for auto-approval.

Figure 1: Dwelling screen for mortgagee selection of changes for auto-approval.


  • The policy change must be effective on the current date or a future date within the current policy term.
  • Underwriting approval is required for backdated policy changes.
  • Contact changes for a named insured when combined with policy changes that cannot be auto-issued will require underwriting approval.
  • Agents cannot add, update or delete trustee or additional insured without Underwriting approval.


For processing details, log in to the Agents site and select Training > Personal Job Aids:

Legal Disclaimer

Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.