Effective immediately, Citizens’ Personal Lines Processing Times document is available on the Personal page of the Agents site. This location makes it easier for agents to access information about policy transaction status prior to contacting Citizens. Please see Resources below.
The Personal Lines Processing Times document provides an estimated expected time frame for various underwriting tasks and is updated weekly for the following:
Underwriting will review and process the documents based on the order the items were received. The breakdown of each task in the below screenshot shows:
Figure 1: Personal Lines Processing Times
Note: The Commercial Lines processing times location will be provided later.
To access the Personal Lines Processing Times, log in to the Agents website and select:
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.