PolicyCenter®, including electronic payments, may be unavailable due
to maintenance on Wednesday, April 24, from 7 p.m. to 10:30 p.m. We
apologize for any inconvenience.
PolicyCenter®, including electronic payments, may be unavailable due
to maintenance on Wednesday, April 24, from 7 p.m. to 10:30 p.m. We
apologize for any inconvenience.
The 2021 Atlantic hurricane season is predicted to be more active than usual, according to the Colorado State University Tropical Meteorology Project. Citizens wants to help you, your staff and our policyholders be prepared.
The information your agency verifies prior to a hurricane’s landfall will help with claims-processing efficiency and improve customer service in the event of a catastrophic event:
Agents will be notified by email, on the website and in PolicyCenter® when binding is suspended or restored based on a tropical storm or hurricane watch or warning issued by the National Weather Service for any part of Florida.
During a binding suspension, agents cannot bind applications for new coverage or policy changes for increased coverage; however, they can update policyholder contact information and mortgage company information.
To report a loss, advise policyholders to:
Note: See the Resources section below for more information.
After filing the claim, advise policyholders to do the following if they can do so safely:
Ensure your affected Personal Lines policyholders are aware of two important policy provisions that require them to:
If Florida is impacted by a storm, Citizens may set up one or more Catastrophe Response Centers (CRCs), as needed, to provide immediate response to policyholders. Agents will be notified once a site is determined. CRC staff will:
For more information about claims reporting and storm preparation, see Citizens’ online resources:
Other helpful webpages include:
Stay up to date about the latest news, information and program initiatives from Citizens by liking us on Facebook and following us on Twitter: @Citizens_Agents.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.