We are experiencing a temporary outage in myPolicy. It is unavailable at this time. We are working to resolve the issue. We apologize for any inconvenience.
We are experiencing a temporary outage in myPolicy. It is unavailable at this time. We are working to resolve the issue. We apologize for any inconvenience.
Citizens has implemented more self-service features for policyholders, as explained below.
First named insureds who are not registered for myPolicy now can update their phone number and email address via a link on the Contact Us and the myPolicy pages of the Citizens website. To update, they must enter specific policy information as it appears on their Declarations page or Policyholder ID Card.
Note: Existing myPolicy users must contact their agent to submit changes to this information.
Figure 1: Update Contact Information first screen
After the first named insured submits the change:
As part of this new feature and to promote use of myPolicy, Citizens has added a myPolicy registration option to this process. After a first named insured selects Yes to the myPolicy inquiry on the second Update Contact Information screen, they will be able to create their own myPolicy username in the screen that follows.
Figure 2: Update Contact Information third screen
To communicate this new process and to encourage myPolicy registration, Citizens will send letters in the upcoming months to myPolicy nonusers with no email address on file or whose email addresses are incorrect.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.