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Agent Updates

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2018

09.12.18  –  
AU: Guidelines for Agencies Accepting Credit Card Payments (09.12.18 - AU: Guidelines for Agencies Accepting Credit Card Payments)
08.08.18  –  
AU: Alternative Dispute Resolutions (08.08.18 - AU: Alternative Dispute Resolutions)
08.02.18  –  
AU: Updating Contact Information During First Notice of Loss Entry (08.02.18 - AU: Updating Contact Information During First Notice of Loss Entry)
07.11.18  –  
AU: Single Epayment Authorization Form: Electronic Signature (07.11.18 - AU: Single Epayment Authorization Form: Electronic Signature)
07.06.18  –  
AU: Phone Number Changes and Reorganization of Training Materials (07.06.18 - AU: Phone Number Changes and Reorganization of Training Materials)
05.31.18  –  
AU: PolicyCenter Enhancements for Loss Details and 2018 Hurricane Season Information (05.31.18 - AU: PolicyCenter Enhancements for Loss Details and 2018 Hurricane Season Information)
05.21.18  –  
AU: Personal Lines: Agent Performance Standards Program (05.21.18 - AU: Personal Lines: Agent Performance Standards Program)

2017

12.12.17  –  
AU: System Access for Licensed Customer Representatives (12.12.17 - AU: System Access for Licensed Customer Representatives)
11.03.17  –  
AU: Hurricane Irma Aftermath: Citizens Responds (11.03.17 - AU: Hurricane Irma Aftermath: Citizens Responds)
11.01.17  –  
AU: Report Suspected Hurricane Irma Fraud (11.01.17 - AU: Report Suspected Hurricane Irma Fraud)
09.25.17  –  
AU: Hurricane Irma Emergency Order (09.25.17 - AU: Hurricane Irma Emergency Order)
09.20.17  –  
AU: More Post-Irma Information (09.20.17 - AU: More Post-Irma Information)
09.15.17  –  
AU: More Post-Irma Information: Catastrophe Response Centers and More Conference Calls (09.15.17 - AU: More Post-Irma Information: Catastrophe Response Centers and More Conference Calls)
09.13.17  –  
AU: Post-Irma Information and New Conference Call Number (09.13.17 - AU: Post-Irma Information and New Conference Call Number)
09.06.17  –  
AU: Preparation for Hurricane Irma (09.06.17 - AU: Preparation for Hurricane Irma)
07.17.17  –  
AU: Required Update: Browser Support for Cost Estimator (07.17.17 - AU: Required Update: Browser Support for Cost Estimator)
05.25.17  –  
AU: 2017 Hurricane Season Information and Changes (05.25.17 - AU: 2017 Hurricane Season Information and Changes)
03.27.17  –  
AU: Website and System Login Update (03.27.17 - AU: Website and System Login Update)
03.23.17  –  
AU: Assignment of Benefits Awareness (03.23.17 - AU: Assignment of Benefits Awareness)

2016

10.09.16  –  
AU: Extended Hours for Customer Care Center (10.09.16 - AU: Extended Hours for Customer Care Center)
06.08.16  –  
AU: Fraud: Identify It. Report It. Help Stop It. (06.08.16 - AU: Fraud: Identify It. Report It. Help Stop It.)
06.07.16  –  
AU: Agent Appointment and Recertification Systems and Agency Requests Temporarily Unavailable (06.07.16 - AU: Agent Appointment and Recertification Systems and Agency Requests Temporarily Unavailable)
06.06.16  –  
AU: Citizens Office Closure (06.06.16 - AU: Citizens Office Closure)
05.23.16  –  
AU: 2016 Storm Season Information (05.23.16 - AU: 2016 Storm Season Information)
04.18.16  –  
AU: New Agreements, Training and Expansion of System Access (04.18.16 - AU: New Agreements, Training and Expansion of System Access)
02.01.16  –  
AU: New www.citizensfla.com Launched Today (02.01.16 - AU: New www.citizensfla.com Launched Today)
01.27.16  –  
AU: Transition for www.citizensfla.com (01.27.16 - AU: Transition for www.citizensfla.com)
01.13.16  –  
AU: Frequently Asked Questions Now in Knowledge Base (01.13.16 - AU: Frequently Asked Questions Now in Knowledge Base)

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Here are the Newest Agent Bulletins

Latest Agent Updates Bulletins

Hurricane Idalia Emergency Order (AU: Hurricane Idalia Emergency Order)
Post-Idalia Information: CRC Permanent Closure (AU: Post-Idalia Information: CRC Permanent Closure)
Post-Idalia Information: CRC Permanent Closure (AU: Post-Idalia Information: CRC Permanent Closure)

Latest Personal Lines Bulletins

PolicyCenter® Contact Changes (PL: PolicyCenter® Contact Changes)
Property Insurance Clearinghouse Transition for Renewing Policies (PL: Property Insurance Clearinghouse Transition for Renewing Policies)
Flood Insurance Requirements for Coverage Limit (PL: Flood Insurance Requirements for Coverage Limit)

Latest Commercial Lines Bulletins

A-Rate Changes Effective October 1, 2023 (CL: A-Rate Changes Effective October 1, 2023)
2023-A Florida Insurance Guaranty Association Emergency Assessment (CL: 2023-A Florida Insurance Guaranty Association Emergency Assessment)
Underwriting Rule Changes (CL: Underwriting Rule Changes)

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