20260122 - Processing Recoverable Errors in the Clearinghouse Powered by EZLynx - Public
Personal Lines Bulletin
As announced on September 4, 2025, policy renewals are now processed through the Clearinghouse Powered by EZLynx® for applicable policy types. Recoverable errors not resolved by the agent will result in a Citizens renewal, and the agent will not receive renewal commission for that policy starting with January effective dates.
To prevent withholding of commissions, agents are encouraged to implement the following best practices:
Email Notification of Renewals Processed through the Clearinghouse
Citizens will send a daily email to the agent of record (AOR) with a list of policies that are eligible for renewal, may be nonrenewed, or require further action:
Figure 1: Email to agents with an attached list of renewals processed through the Clearinghouse
Each email includes a new list based on that day’s renewals. The policies will not accumulate on subsequent emails. It is the responsibility of the AOR to make sure that every policy is processed to completion. If you had no renewals processed through the Clearinghouse, you will not receive an email that day.
Resolving Recoverable Errors
Recoverable errors prevent valid eligibility determination and require immediate action. Participating carriers will not be able to quote premiums until this status is resolved. Agents must resolve these errors by the 53rd day prior to the policy’s expiration date. This due date is also indicated in the Quote Results in the Clearinghouse:
Figure 2: Recoverable Errors displayed on the Quote Results screen
The time to resolve these errors may be further affected because agents may need to communicate with their customers to obtain carrier-requested information. Once a recoverable error is resolved, a valid eligibility determination will be returned. Eligible policies will be renewed and ineligible policies will be nonrenewed.
- The 53-day timeframe to resolve recoverable errors is not negotiable. AORs need to ensure they forward the daily emails to those who can help work the policies regularly or in their absence.
- To save time, look up all the answers to questions that are commonly received from the carriers you write for ahead of time (prior to working them in the Clearinghouse).
- Refer to the Renewal Clearinghouse EZLynx Checklist or Clearinghouse Renewals Processing Guide for more best practices.
Resources
Log in to the Agents site and select Training on the top menu, and:
- Select Personal Job Aids. Look under Clearinghouse, and access the following resources:
- Select Webinar Recordings. Look under Clearinghouse for the Clearinghouse Renewals, Navigation, and Frequently Asked Questions recorded webinar.
A new video is available for policyholders on the Public site: Select Insurance > Programs > Clearinghouse. Look on the right side, under Resources to view Understanding your Citizens Nonrenewal and Clearinghouse Offer.