On November 23, 2024, Citizens will send an email to registered myPolicy users who have accessed the customer portal within the last six months to notify them of a new sign-in process that will take effect on that day.

After this date, when myPolicy users access the myPolicy sign-in screen, they will be directed to enter their email address instead of their former username. Policyholders should follow the instructions in the email to update their user credentials.

Additionally, users are now required to complete a verification code process each time they sign in to myPolicy.

When agents create a new-business submission, it is important to verify the customer's email address and enter it into PolicyCenter®, as this will be their myPolicy username going forward.

Note: The new sign-in instructions will be added to the Login Instructions on our website’s myPolicy page.

Resources

On the Public website, select Insurance > myPolicy on the top menu to access myPolicy registration, login information, and step-by-step instructions for new and existing users:

• Video: Getting Logged into myPolicy
• Accessing myPolicy (First Time Login)
• Accessing myPolicy (Existing Users After Password Change)

Note: Registered users can select the myPolicy icon below the scrolling banner on the Citizens website to access the sign-in screen.

Log in to the Agents website and select Training > Personal Job Aids or Commercial Job Aids. Look under General for the myPolicy Guide for Agents and Customer Service Representatives, which will be updated soon.