Citizens upgraded PolicyCenter^® this past weekend to provide users with an improved policy-management system. Users will benefit from its enhanced performance and features, which will make work faster and more efficient.

Some of PolicyCenter’s new features include:

• A clean new look with options to customize what you see and how you see it
• Enhanced document management options, including multiple document upload and intuitive changes to document access and viewing
• Easy-to-read Payment Schedule screen:

Figure 1: Payment Schedule screen from the Payments section of a new-business application

Learning

Users can learn about these new features via the following resources:

• eBrief – Five-minute summary of the new features and benefits
• Recorded webinar

Users also can log in to the Agents site, select Training, then select Commercial or Personal for job aids.

Note: All screenshots in the job aids will be updated soon.

Troubleshooting

• For best performance in PolicyCenter, use Internet Explorer 11.
• For a list of known issues, log in to the Agents site and select Search > Search Frequently Asked Questions and search with keywords PolicyCenter issue.

Support

If you need help:

• Call Agent Administration at 888.685.1555.
• Call your Citizens Agency Manager.
• Reply to this email.
• Log in to the Agents site and complete the form on the Contact Us page, choosing Other as the Topic drop-down menu.