20180323 - Policyholder Emails for New-Business and Renewal Policies - Public
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Policyholder Emails for New-Business and Renewal Policies
March 23, 2018
Citizens has updated the policyholder email we send to Personal Lines new-business policyholders when the policy issues. In addition, we now send a corresponding email to renewing Personal Lines policyholders.
Subject lines of the emails are:
- New-business: Your Citizens Policy <Policy Number> Has Been Issued
- Renewing business: Your Citizens Policy <Policy Number> Has Renewed
The email includes the following information:
|Property Address|| |
|Introduction (New-business only)|| |
|Introduction (Renewing business only)|| |
|Register for myPolicy|| |
|Call Citizens First|| |
|Stop Assignment of Benefits Abuse|| |
|We’re Here to Help!|| |
|Citizens Is Social!|| |
- A copy of the email will be available in the Documents section in PolicyCenter®.
- Be sure to confirm the policyholder’s email address is correct in PolicyCenter. For step-by-step instructions to update an email address, log in to the Agents site and from the website’s top menu, select Search → Search Frequently Asked Questions (FAQs) and enter update policyholder’s email address.
Agent Bulletins are provided for historical purposes only and have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals and by logging in, then selecting Search → Search Frequently Asked Questions.