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Policyholder Emails for New-Business and Renewal Policies

Citizens has updated the policyholder email we send to Personal Lines new-business policyholders when the policy issues. In addition, we now send a corresponding email to renewing Personal Lines policyholders.


Subject lines of the emails are:

  • New-business: Your Citizens Policy <Policy Number> Has Been Issued
  • Renewing business: Your Citizens Policy <Policy Number> Has Renewed

The email includes the following information:

Section Description
Property Address
  • Includes the policyholder’s property address for convenience
Introduction (New-business only)
  • Introduces Citizens
Introduction (Renewing business only)
  • Thanks policyholders for renewing their policy with Citizens
  • Advises to update policy information if necessary
Register for myPolicy
  • Encourages registration for myPolicy
  • Informs policyholders of making a one-time payment
Call Citizens First
  • Encourages reporting claims immediately
  • Briefly explains Citizens’ Managed Repair Program (for Homeowners 3 – Special Form (HO-3) and Dwelling Property 3 – Special Form (DP-3) policies only)
Stop Assignment of Benefits Abuse
  • Advises policyholders to learn about assignment of benefits abuse
We’re Here to Help!
  • Provides agent contact information
  • Lists Citizens contact information and additional resources
Citizens Is Social!
  • Directs policyholders to Citizens social media platforms


  • A copy of the email will be available in the Documents section in PolicyCenter®.
  • Be sure to confirm the policyholder’s email address is correct in PolicyCenter. For step-by-step instructions to update an email address, log in to the Agents site and from the website’s top menu, select Search → Search Frequently Asked Questions (FAQs) and enter update policyholder’s email address.

Legal Disclaimer

Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.