We are undergoing an extended maintenance outage from 6 p.m. ET Thursday, May 15, through Sunday, May 18 for PolicyCenter® and ClaimCenter®; myPolicy will be unavailable starting 4 p.m. During those times, PolicyCenter and ClaimCenter will be in view-only mode. The One-Time Payment option and Pay-by-phone at 866.411.2742 will be available. Report a loss by contacting our 24/7, toll-free Claims Reporting Center at 866.411.2742. We apologize for any inconvenience.
20190516 - PolicyCenter Upgrade - Public
If you have questions or concerns, please access the Accessibility page for further details.
PolicyCenter Upgrade
05.16.19
This summer, Citizens will upgrade PolicyCenter® to provide users an improved and more stable policy-management system. Agents who have tested the upgrade report its improved performance and enhanced features make work faster and more efficient.
Figure 1: My Activities screen after the upgrade.
Some of the features of the upgrade include:
- User-friendly interface
- Enhanced document upload functionality
- Ability to personalize user settings
Resources
Stay tuned for upcoming communications about the upgrade and any associated training and resources that will be available.
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