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Agent Updates Bulletin

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PolicyCenter Upgrade

This summer, Citizens will upgrade PolicyCenter® to provide users an improved and more stable policy-management system. Agents who have tested the upgrade report its improved performance and enhanced features make work faster and more efficient.

PolicyCenter screenshot of My Activities screen after upgrade

Figure 1: My Activities screen after the upgrade.

Some of the features of the upgrade include:

  • User-friendly interface
  • Enhanced document upload functionality
  • Ability to personalize user settings


Stay tuned for upcoming communications about the upgrade and any associated training and resources that will be available.

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Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.