Citizens will be closed for the Thanksgiving holiday on Wednesday, November 25 at 2 p.m. through Friday, November 27. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Monday, November 30.
Web Content Display (Global)
Increased Fees for Sinkhole Inspections
September 11, 2018
Due to fee increases from Citizens’ third-party sinkhole inspectors, effective August 22, 2018, we have increased the fee for sinkhole inspections that are required to verify eligibility.
The inspection fees outlined below are split evenly between Citizens and the applicant. They are not refundable regardless of Citizens' underwriting decision.
Personal Residential Multiperil (PR-M)
The applicant must pay 50 percent of the $200 inspection fee.
For more details about sinkhole inspections, log into the Agents site, and:
- Select Programs → Sinkholes → Sinkhole Inspections
- See the Sinkhole Loss Underwriting Information section of the appropriate endorsement form for PR-M risks. Select Personal → PR-M, and then select Sinkhole for the list of endorsement forms.
- Select Search → Search Frequently Asked Questions (FAQs), and enter sinkhole inspection or sinkhole inspection fee into the search field.
Citizens also has policyholder resources on the Public site. Select Insurance → Programs → Sinkholes → Sinkhole Inspections.
Agent Bulletins are provided for historical purposes only and have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals and by logging in, then selecting Search → Search Frequently Asked Questions.