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Policy, Claims and Billing Information At Your Fingertips

myPolicy is Citizens’ online and mobile-friendly policyholder self-service tool. You can use myPolicy to submit a claim, to view your policy documents, to view claims and billing information, and to also make payments under certain conditions.

Enroll in Paperless!

Citizens’ Personal Lines policyholders may now enroll in a new Go Paperless option to receive policy and billing documents electronically. This means less mail, less clutter, a greener environment – and increased convenience for Citizens’ customers.

Be one of the first to enroll! Simply log in to myPolicy or register your myPolicy account today by following the steps in the Register section on the right side of this page. Once logged in to myPolicy, select one of the Go Paperless links displayed prominently on the system’s homepage.

Note: Some critical documents will continue to be mailed to policyholders in addition to receiving them electronically.

Register for myPolicy

Registration is easy! You can complete your registration via myPolicy. All you need is the email address on file with Citizens, your policy number and the property/primary ZIP code.

  • If you have not provided Citizens with your email address, contact your agent or Citizens to update your contact information.
  • If you already have an active myPolicy account, you can add new policies to the existing account.

Access Policy Documents

Need a copy of your policy documents? No need to call! Simply log in to your myPolicy account to view and download your policy documents. New-business and renewal declaration pages, billing invoices, cancellation notices, and more - it’s all at your fingertips.

Online Payments

Personal and Commercial policyholders can make payments from U.S. checking or savings accounts. You can choose to make a payment through the One-Time Payment option or log in to your myPolicy account to make an online payment.

Update Your Information

Citizens recommends that you review your policy and coverages with your agent at least once a year to ensure that your contact information is up-to-date and your coverages and deductibles are appropriate. If you need to change or cancel your policy, contact your agent to assist you with your policy needs. Policyholders can update their contact information by communicating with their agent or submitting a request via Contact Us.

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Register for myPolicy

To register for myPolicy, you'll need:

  • Policy number
  • Property/Primary ZIP
  • Email on record with Citizens*

*The email you enter at registration must match the email on file with Citizens. Citizens will send a confirmation email to complete the registration process. You can update your email with Citizens by contacting your agent or calling Citizens Customer Care at 866.411.2742.

Need Help Finding Your Policy Number?


Need Help Finding Your Policy Number?

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Login Instructions

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You can log in to myPolicy from any page on the Citizens website:

  1. Select Login on the top right of your screen. You will be redirected to the myPolicy Login page.
  2. Enter your myPolicy Username and Password, then click Submit. You will be redirected to myPolicy.

While logged in to myPolicy and the website, you can return to myPolicy from the Citizens website at any time by clicking myPolicy in the blue bar on the top of any page.