From www.citizensfla.com

• Select Login on the top right of page.
• In the Who Are You field, select Policyholder.
• Select Register for Manage myPolicy. You will be taken to the myPolicy registration page.

From the myPolicy Customer Sign-In page

• Under Not Registered yet?, select Get Started. You will be taken to the myPolicy registration page.

Complete the required fields:

• Enter your Policy Number. Do not include the dash or the numbers after the dash.
• Enter the primary Email Address listed on your Citizens policy.
• Enter the primary Phone Number listed on your Citizens policy.
• Select Next. You will be taken to the User Account page.

If you do not have a valid email address on file with Citizens, contact your agent to update your account.

Select Login on the top right of page:

• In the Who Are You field, select Policyholder. The Username and Password fields will display.
• Enter your myPolicy username and password.
• Click the arrow. You will be logged into myPolicy.

Select Forgot Username? You will be taken to the myPolicy Forgot Username? page.

The following information is required to retrieve your myPolicy username:

• Your policy number
• The primary email address listed on your Citizens policy
• The primary telephone number listed on your Citizens policy

Select Forgot Password? You will be taken to the myPolicy Forgot Password? page.

The following information is required to retrieve your myPolicy password:

• Your myPolicy username
• Your policy number. Do not include the dash or the numbers after the dash.
• The primary email address listed on your Citizens policy
• The primary telephone number listed on your Citizens policy
• The answer to the security question you established when you registered for myPolicy. The answer is case sensitive.

Select Register for Manage myPolicy. You will be taken to the myPolicy registration page.

Only Personal Residential policies are eligible for Manage myPolicy. Commercial policyholders should contact their agents for policy assistance.

• Enter the Username you created when you registered.
• Enter the Password you created when you registered.
• Select Sign On to view your policy information.

Select Forgot Username? You will be taken to the myPolicy Forgot Username? page.

The following information is required to retrieve your myPolicy username:

• Your policy number. Do not include the dash or the numbers after the dash.
• The primary email address listed on your Citizens policy
• The primary telephone number listed on your Citizens policy

Select Forgot Password? You will be taken to the myPolicy Forgot Password? page.

The following information is required to retrieve your myPolicy password:

• Your myPolicy username
• Your policy number. Do not include the dash or the numbers after the dash.
• The primary email address listed on your Citizens policy
• The primary telephone number listed on your Citizens policy
• The answer to the security question you established when you registered for myPolicy. The answer is case sensitive.

Select Login on the top right of page:

• In the Who Are You field, select Policyholder. The Username and Password fields will display.

Select Forgot Username? You will be taken to the myPolicy Forgot Username? page.

Select Forgot Username? You will be taken to the myPolicy Forgot Username? page.

Select Login on the top right of page:

• In the Who Are You field, select Policyholder. The Username and Password fields will display.

Select Forgot Password? You will be taken to the myPolicy Forgot Password? page.

Select Forgot Password? You will be taken to the myPolicy Forgot Password? page.

Select Print to print your policy details.

Select Add Policy if you have more than one Personal Residential Citizens policy and would like to add it to your myPolicy profile. You will be taken to the Add Policy page.

Displays in the side navigation area when an invoice is eligible for online payment. Selecting this option will generate a pop-up window where you can make an online payment using a U.S. bank account.

If this option does not display, your account may not be eligible for online payment. Contact your agent for additional information.

Displays your policy number

Select Hide to collapse a section of your policy details.

Select Show to expand a section of your policy details.

Displays the personal information and effective and expiration dates on file with Citizens

Displays your agent’s name and contact information. Your agent's email address is a link you can use to send email to your agent

Displays your property address, coverages, deductibles and endorsements

Displays information about your covered dwelling

Displays information about your policy discounts, if applicable

Displays information about wind-mitigation discounts, if applicable

When you access the Edit User page, required fields will pre-populate with your current user profile settings. You can update this information by entering updated information in one or more of the fields.

In the Username field:

• Enter a new Username.

Select Submit to update your profile. The following message will display:

• Profile updated successfully

Updating your email through myPolicy will NOT change your primary email on file with Citizens. Contact your agent to update your email or other contact information with Citizens.

In the Primary Email field:

• Enter the new email you would like to use for myPolicy.

In the Re-enter Primary Email field:

• Re-enter the new email you would like to use for myPolicy.

Select Submit to update your profile. The following message will display:

• Profile updated successfully.

Select a new Security Question from the drop-down box.

In the Answer field:

• Enter the correct answer to the selected security question. The answer is case sensitive.

Select Submit to update your profile. The following message will display:

• Profile updated successfully.

To begin receiving email communications from Citizens:

• Check the box next to “I would like to receive communications about town hall meetings, policy changes and more.”

To stop receiving email communications from Citizens:

• Uncheck the box next to the message, “I would like to receive communications about town hall meetings, policy changes and more.”

Select Submit to update your profile. The following message will display:

• Profile updated successfully.