Citizens will be closed on Wednesday, Thursday and Friday, November 23-25, for the Thanksgiving holiday. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Monday, November 28.
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During the annual Atlantic storm season, which runs June 1-November 30, Citizens monitors the weather forecast 24/7 for potential storms or storm effects. For the most up-to-date information, Citizens relies on the National Oceanic and Atmospheric Administration and its National Hurricane Center (NHC) for storm advisories and other storm-related information.
The National Hurricane Center’s tropical storm forecasts are developed by several agencies that work collaboratively to issue timely and informative reports. Citizens also uses a geographic information system (GIS) tool that incorporates data from NHC and helps track and forecast projected storm paths and wind and surge information so Citizens can be ready when a storm strikes Florida.
Citizens has partnered with the Florida Public Radio Emergency Network (FPREN) to bring you the latest news about catastrophic weather impacting your area. FPREN updates can be heard on your local public radio station and by downloading their free Florida Storms app from iTunes and Google Play.