In accordance with the Americans with Disabilities Act of 1990 (ADA), Citizens does not discriminate against qualified individuals with disabilities on the basis of disability in its employment practices or in its services, programs or activities.
Upon request, Citizens will provide reasonable accommodations to ensure that people with disabilities have an equal opportunity to be provided services. The ADA does not require that Citizens take any action that would fundamentally alter the nature of its programs or services, or impose on it an undue financial or administrative burden. There is no charge or surcharge for reasonable accommodations.
You can request accommodation, aid or reasonable modification to Citizens’ business practices or programs to ensure access to Citizens’ services, programs or activities by contacting:
If you use a telephone relay service to communicate, you may request ADA accommodations by calling Citizens Customer Care at 866.411.2742.
Grievance Procedure
You can file a complaint alleging discrimination on the basis of disability relating to the provision of services, activities, programs, or benefits by Citizens using the following grievance procedure. Employment related complaints are governed by Citizens’ personnel policies and are not governed by this procedure.
Any complaint should be in writing and must contain specific information about the alleged discrimination, including name, address, phone number, location, date, and description of the alleged discrimination. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request. All complaints, and any requests for alternative means of filing such complaints, should be directed to:
The ADA Coordinator will conduct a review to determine whether the alleged discrimination can be addressed and whether a reasonable accommodation, aid, or modification to business practices or programs can be provided.
Within 15 days calendar days after receipt of the complaint, the ADA Coordinator will contact you to discuss your complaint and any possible resolutions.
Within 15 calendar days after conferencing with you, Citizens will respond to you in writing or other accessible format. The response will set forth the Citizens’ position and any available options for resolving your complaint.
If Citizens’ response does not satisfactorily resolve your complaint, you may, within 15 calendar days after receipt of Citizens’ official response, escalate the complaint to Citizens’ President, CEO and Executive Director by contacting:
Timothy M. Cerio, Citizens President, CEO and Executive Director
c/o ADA Coordinator
Citizens Property Insurance Corporation
2101 Maryland Circle
Tallahassee, FL 32303
850.513.3866 adacoordinator@citizensfla.com
