Citizens’ new policyholder self-service tool, myPolicy, has been enhanced with a new feature: policyholders now can file a claim directly online.
Registered policyholders can log into myPolicy and file a claim by choosing Claims in the light blue menu bar, then selecting File a Claim:
Figure 1: myPolicy Claims screen
Policyholders should enter the following information:
As a reminder, policyholders also can view information about any open or closed claim by selecting Claims in the light blue menu bar. The following information is available:
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.