Systems Maintenance: May 30-31
Uploading and retrieving documents in PolicyCenter® and ClaimCenter® may be unavailable on Friday, May 30, from 6 p.m. until 9 a.m. on Saturday, May 31, due to maintenance.
Uploading and retrieving documents in PolicyCenter® and ClaimCenter® may be unavailable on Friday, May 30, from 6 p.m. until 9 a.m. on Saturday, May 31, due to maintenance.
Paperless delivery is here! Citizens added this new feature to myPolicy for Personal Lines policies only. This allows the policyholder to receive email notifications when renewal policy documents, billing invoices and other notices are available to view online.
Citizens encourages only first-named insureds with a valid email address on file with Citizens to register and/or activate their myPolicy account. Registration allows policyholders with active accounts to:
Personal Lines policyholders with an email address on file will be notified of the new paperless delivery option available to them.
Notes:
If the policyholder’s email address is no longer valid, paperless document delivery will discontinue and the policyholder will receive all policy and billing documents by mail. You will receive an activity titled A Notice of Email Delivery Failure: Review Policyholder Contact info to take the necessary steps to contact the policyholder and complete a policy change to update their email address.
Policyholders can enroll in paperless delivery for each eligible policy by logging in to their myPolicy account. For step-by-step instructions, refer to the myPolicy Guide in the Resources section below.
Enrolled policyholders will receive You Have Documents Available! email notifications when new policy and billing documents are available in myPolicy.
Note: Policyholders can request a paper copy of their documents by contacting their agent or Citizens or by downloading and printing a copy from myPolicy.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.
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