Citizens will be closed for the Thanksgiving holiday on Wednesday, November 25 at 2 p.m. through Friday, November 27. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Monday, November 30.
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Understanding Your Insurance
Not knowing and understanding the details of your insurance policy can cost you money. Insurance 101 provides general information about the types of policies and coverage Citizens offers, as well as other important aspects of Citizens policies, including assessments, deductibles and discounts.
The information provided is not intended to interpret or alter your Citizens policy. It is important to read your Citizens policy documents carefully and talk to your agent as they are your best source for information about your policy and coverages. You also can review your policy details via Manage myPolicy (myPolicy), Citizens’ online, self-service, policy management tool, or contact Citizens Customer Care at 866.411.2742 if you have additional questions about your Citizens policy.