Citizens will be closed for the Thanksgiving holiday on Wednesday, November 25 at 2 p.m. through Friday, November 27. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Monday, November 30.
Web Content Display (Global)
In addition to the Citizens Policyholder Surcharge, the following additional surcharges and assessments may be applied to your Citizens policy.
Florida Hurricane Catastrophe Fund Assessment
Emergency assessment that can be levied to restore the capacity of the Florida Hurricane Catastrophe Fund (FHCF) if the revenue generated from premiums is insufficient. This assessment is paid by all Florida insurers.
Catastrophe Financing/Protection/Reinsurance Surcharge
Enables Citizens to purchase reinsurance and issue or sponsor bonds to pay claims resulting from a catastrophe. This surcharge applies only to Personal and Commercial wind-only policies.
Emergency Management Preparedness and Assistance Trust Fund (EMPA)
Provides for emergency management preparedness, communication and training
- Personal Residential Multiperil policies – $2 surcharge
- Commercial Residential and Nonresidential Multiperil policies – $4 surcharge
State Fire Marshall Regulatory Surcharge
A 0.1 percent surcharge on all Florida Commercial Multiperil policies. It pays for fire and hazardous waste cleanup training for fire departments throughout the state.
Insurers are required to collect a state tax for each policy they write in Florida. Although Citizens is a tax-exempt entity, this 1.75 percent surcharge is required by law so Citizens can maximize financial resources to pay claims.
Florida Insurance Guaranty Association Assessment (FIGA)
Generates revenue to pay outstanding claims of insolvent Florida insurance companies