Recovery Resources

Federal Emergency Management Agency

The Federal Emergency Management Agency (FEMA) also can assist with your after-the-storm recovery. FEMA’s Recovery Resources website page provides links to information about how to cope with disaster, including:

  • Protecting your pets
  • Types of assistance available following a disaster
  • Locating missing family and friends
  • Reopening your business or farm after a disaster
  • Removing mold and mildew from your home
  • Finding a place to stay
  • Identifying community resources to help you recover
  • Applying for disaster assistance in your area

American Red Cross

The American Red Cross helps disaster victims by providing safe shelter, hot meals, essential relief supplies, emotional support, and first aid and health services. It also can assist in finding an open shelter should you need one following a disaster, registering for or searching the Safe and Well listings, and accessing its disaster recovery guides.

Federal Alliance for Safe Homes

The Federal Alliance for Safe Homes (FLASH) is a nonprofit and leading consumer advocate for strengthening homes and safeguarding families from natural and manmade disasters. Its website offers ways to prepare your home for a hurricane in one day, one hour or one weekend. It also offers advice about what to do after a storm.


Keys Recovery

For information about Monroe County recovery efforts, visit the Monroe County Emergency Management website.

Call Citizens First
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If your home is damaged in a storm, your first step toward recovery is calling Citizens.

Claims Hotline – 866.411.2742

Because disaster can strike anytime, anywhere, you can call Citizens 24/7 on our toll-free claims hotline, where real people, not a computer, will take your claim and set you on the road to recovery

Report your claim to Citizens as soon as you become aware of or suspect damage. You can report a claim to Citizens even before you know the full extent of the damage. Citizens will work with you to determine the full extent of damages and make sure any covered damage is repaired quickly and correctly.