Governance
Policies, Statutes and Procedures
Operations and Statutes
Citizens Plan of Operation
Citizens Statute
Clearinghouse Statute
Code of Ethics
Consumer Choice Statute
Depopulation Statute
Florida Market Assistance Plan Statute
Lobbyist Registration Policy
Board of Governors
Procurement Protest Procedure
Meetings, Hearings and Workshop Procedure
Board Appearance Speaker Request Form
Spotlight
About Citizens
In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a
not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.
Policyholder Declaration of Rights
Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, Citizens adheres to the following:
Policyholder Declaration of Rights
- Created by Citizens as part of its Plan of Operation
- Applies to all Citizens policyholders
Homeowner Claims Bill of Rights
- Created by the Florida Legislature
- Applies to any personal residential property insurance claim filed with property and casualty insurance companies operating in Florida