Citizens' website, PolicyCenter® and ClaimCenter®, including electronic payments, may be unavailable due to maintenance on Friday, March 1, from 7 p.m. to Saturday, March 2, 1 p.m. Report a loss by contacting our 24/7, toll-free Claims Reporting Center at 866.411.2742 during this time. We apologize for any inconvenience.
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As we continue through the COVID-19 pandemic, Citizens remains committed to continuing the policy and claims support our agents and customers have come to expect.
4-Point Property Inspections with Social Distancing
We want to let agents know that Mueller Services Inc. now offers 4-point inspections that meet the guidelines for social distancing. Their inspectors do not need to enter the property’s interior. They use technology that enables a homeowner to download photos of the property’s interior, such as electrical boxes and water heaters. Citizens will accept inspection reports that use this technology.
Citizens is not requiring policyholders to use Mueller for inspections; it’s simply an option for policyholders who need an inspection but do not want inspectors in their home. This option does not constitute an endorsement of Mueller or a representation that use of Mueller is required or favored by Citizens.
Policyholders and agents can schedule an inspection by calling 855.627.9657, Monday-Friday, from 8 a.m. to 8 p.m. ET.
Citizens cannot schedule appointments with Mueller.
Log in to the Agents website and select FAQs to view Talking Points: Citizens’ Response to the Coronavirus Health Risk, FAQ 4170.
Citizens will continue to post information about our response to COVID-19 on our Coronavirus page and social media.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.