The Citizens Property Insurance Clearinghouse now is processing renewals with effective dates on or after July 22 for the following policy forms:
The process for renewing MHO-3 and MDP-1 D policies through the clearinghouse is identical to that outlined for all other applicable policy forms. For more information, view this overview of the clearinghouse renewal process.
Agents will receive up to three automated daily emails, which will include a spreadsheet of their MHO-3 and MDP-1 D policies that will be set to renew or nonrenew in approximately 65 days.
Take special note for emails entitled Action Required: Policies Ineligible for Citizens Renewal Due to Clearinghouse Offers because it means that the clearinghouse has found one or more companies offering comparable coverage with a premium that is equal to or less than Citizens’ premium. Citizens will set these policies to nonrenew. Follow the instructions in the email.
Participating clearinghouse companies may offer Citizens-appointed agents either full appointments or limited servicing agreements (LSAs). These agreements will enable agents to pursue and service offers of coverage made through the clearinghouse by participating companies.
To avoid disruption of agents’ ability to service renewal customers, Citizens strongly encourages agents to access the Carrier Access tab in the clearinghouse and accept any available LSA offers. In some cases, participating companies could take from several days to two weeks to process an LSA.
The clearinghouse can be accessed at https://clearinghouse.citizensfla.com or via the Systems menu on the Agents website.
General information for policyholders, including participating clearinghouse companies, is available on the Property Insurance Clearinghouse page of the Citizens website.
To help prepare for this initiative, agency principals can request a copy of their book of business by completing an Agency Book-of-Business Request form, which is available on the Agents site myAgency page.
Citizens also encourages agents to use available clearinghouse resources:
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.