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Agent Updates Bulletin

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Updated Agent of Record Transfer Forms

Citizens has updated the Personal Lines and Commercial Lines Agent of Record Transfer Forms to provide information about commissions for transferred policies. The following statement has been included on both forms:

… commissions are paid to the agency that is assigned to the policy on the renewal date. Commissions will not be prorated for policies that are transferred midterm. Premium-bearing changes processed after the transfer will result in positive or negative commissions for the new agency.

Agents should begin using the updated forms immediately. Citizens will stop accepting the old forms beginning June 1, 2019.

The updated forms are available on the Agents site by selecting myAgency → Agency Forms → Transfer.


For more information, log in to the Agents site, and from the website’s top menu, select Search → Search Frequently Asked Questions (FAQs). Enter agent of record transfer into the search field.

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Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.