Citizens will be closed Monday, January 17, for Martin Luther King, Jr. holiday. To report a loss during this time, contact our 24/7, toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Tuesday, January 18.
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2019 Form Updates
December 27, 2018
The Florida Office of Insurance Regulation (OIR) has approved amendments to Citizens’ policy forms for new business and renewal policies effective on or after February 1, 2019. The major form changes are outlined below.
Note: Citizens’ rate changes for Personal Lines policies are delayed until September 1, 2019, pending OIR approval.
Overview of Policy Form Updates
The following changes apply to Personal Residential Multiperil (PR-M) and Personal Residential Wind-Only (PR-W) policies as indicated:
|All PR-M and PR-W||
|HO-3 HO-6, HO-8, DP-3||Where applicable, the term prejudicial to us has been removed from the Duties After Loss condition.|
|HO-3, HO-4, HO-6, DP-3 (including condominium and tenant contents policies), MHO-3 and MHO-4||Policies that include coverage for nonweather water-related losses are updated to better express when Citizens will not pay for damages from seepage or leakage of water or steam.|
|HO-3, HO-6, DP-3 (including condominium and tenant contents policies)||Reasonable Emergency Measures (REM) now is a separate coverage and no longer part of Additional Coverage/Other Coverages. It has been separated into two parts:
Note: For HO-6 and DP-3 condominium and tenant contents policies, additional limits exceeding $3,000 for REM to protect the property from accidental discharge of water no longer are available, except when approved by Citizens.
Notice of Change in Policy Terms
A Notice of Change in Policy Terms will be included with 2019 PR-M and PR-W renewal offers. The content of each notice varies by policy form. These notices are available in the Policyholder Notices section for each policy form on the Personal section of the Agents site.
To access the updated forms, log in to the Agents site, select Personal, then PR-M or PR-W and then the applicable policy form.
For more information about:
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.