Citizens will be closed Monday, January 17, for Martin Luther King, Jr. holiday. To report a loss during this time, contact our 24/7, toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Tuesday, January 18.
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Property Inspections for New-Business Policies
March 28, 2018
Beginning April 2, 2018, Citizens will start ordering property inspections for Citizens Homeowners 3 - Special Form (CIT HO-3) new-business policies with an effective date of March 1, 2018, or later for all the following criteria:
- Dwelling built in 1980 and earlier
- Have one or more nonweather water-related loss
- Coverage A is less than $200,000
These inspections will:
- Be free to the policyholder
- Examine the condition of the interior and exterior of the property
- Use third-party inspection companies
To notify the agent in advance of an inspection, Citizens will send a Property Inspection Ordered activity in PolicyCenter®, which will include the name of the inspection company.
It’s important that the policyholder’s phone numbers in PolicyCenter are correct because the inspection company representative will contact the policyholder by phone to schedule the inspection. For directions on how to update the policyholder’s phone number, see the Resources section below.
If the inspection company representative is unable to contact the policyholder by phone, they will contact the agent for assistance. If the representative still can’t contact the policyholder, the representative will send an Inability to Schedule Inspection letter to the policyholder regarding the inspection scheduling and will provide 14 days to respond. If the policyholder does not respond to the letter or refuses the inspection, adverse underwriting action may result.
Note: If the policyholder is unable to be present for the inspection, they can designate a person 18 years old or older to allow access to the property.
Agents can view a report of the inspection results in the Documents section of the policy in PolicyCenter within three weeks after the inspection. Policyholders can request a copy from their agent.
If the inspection results in additional underwriting action, Citizens will notify the agent with an Inspection Results Response Required activity. If the Underwriter does not receive a response, Citizens will send the policyholder a cancellation or nonrenewal by mail.
For more information, log in to the Agents site and from the website’s top menu, select Search → Search Frequently Asked Questions (FAQs) and enter:
- Ordered Inspection for information about new-business property inspections
- Change phone number for directions on how to change a policyholder’s phone number
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.